Summary
Overview
Work History
Skills
Timeline
Generic

Kylie Wouters

Cannon Hill,QLD

Summary

Driven by a results-focused approach, I enhanced operational efficiency at Emma and Toms Foods through strategic planning and technology integration. Skilled in logistics management and fostering teamwork, I excel in optimizing resources and improving team productivity, demonstrating a commitment to excellence in customer service and operational leadership. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

State Operations Manager

Emma and Toms Foods
12.2015 - Current
  • Improved operational efficiency by streamlining processes and implementing new technologies.
  • Championed process improvements that led to increased efficiency, reduced waste, and optimized resources usage.
  • Managed a team of 8 employees for increased productivity and overall performance.
  • Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.

Cafe Barista

Zac's Cafe
01.2014 - 12.2015
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.

Cafe Manager

Hard Coffee
01.2004 - 12.2013
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.

Skills

  • Logistics Management
  • Workforce Planning
  • Operations Management
  • Strategic Planning
  • Sales Leadership
  • Relationship Management
  • Performance Improvement
  • Revenue Growth
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Reliability
  • Excellent Communication

Timeline

State Operations Manager

Emma and Toms Foods
12.2015 - Current

Cafe Barista

Zac's Cafe
01.2014 - 12.2015

Cafe Manager

Hard Coffee
01.2004 - 12.2013

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Kylie Wouters