Kylie Zhao
Hurstville ,NSW
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant
chemist warehouse
Hurstville, NSW
06.2022 - Current
- Sorted deliveries into appropriate areas
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated information to customers about product quality, value and style.
- Performed various computer-related tasks efficiently
Tobacco Cashier
Hurstville Tobacconist
Hurstville , NSW
04.2022 - Current
- Identified customer needs and suggested alternative products to meet those needs.
- Excellent Upselling skills.
- Provided outstanding customer service to ensure repeat business.
- Performed basic math skills such as addition, subtraction, multiplication, and division when calculating change due from customers.
Tutorial Teacher
Selftutor
02.2021 - 08.2022
- Designed comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
- Traveled to student's home or to another place of student's choice to conduct tutoring sessions.
Sales Assistant
Fortune Abalone Australia
Sydney, NSW
01.2022 - 06.2022
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Self Checkout Cashier
Miracle Supermarket
Sydney, NSW
01.2019 - 06.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Waitress
The Dollar Shop
11.2021 - 01.2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
Kitchen Hand
Master Yang
11.2019 - 03.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Juice Maker
Hey Juice
05.2018 - 10.2019
- Helped customers pick best products based on individual health and fitness needs.
- Restocked utensils, napkins, disposable cups and straws when necessary.
- Delivered drinks to customers.
Seafood Clerk
Ming‘s Seafood
04.2016 - 01.2017
- Followed cleaning schedule for floors, walls and storage areas.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Worked safely and efficiently when handling seafood products.
Education
Bachelor of Arts - Mathematics Education
Macquarie
Skills
- Detail-Oriented
- Resolving Customer Issues
- Stocking Inventory
- Problem-Solving
- Customer Service
- Upselling Products and Services
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Pharmacy Assistant
chemist warehouse
06.2022 - Current
Tobacco Cashier
Hurstville Tobacconist
04.2022 - Current
Sales Assistant
Fortune Abalone Australia
01.2022 - 06.2022
Waitress
The Dollar Shop
11.2021 - 01.2022
Tutorial Teacher
Selftutor
02.2021 - 08.2022
Kitchen Hand
Master Yang
11.2019 - 03.2021
Self Checkout Cashier
Miracle Supermarket
01.2019 - 06.2022
Juice Maker
Hey Juice
05.2018 - 10.2019
Seafood Clerk
Ming‘s Seafood
04.2016 - 01.2017
Bachelor of Arts - Mathematics Education
Macquarie
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