Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Kylie Erin Naismith

Adelaide,SA

Summary

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Overview

26
26
years of professional experience

Work History

Personal Care Worker

Warrina
Ingle Farm , SA
06.2010 - Current
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Engaged with customers through social media platforms such as Twitter and Facebook in order to stay informed about current trends in retail industry.
  • Built relationships with vendors to secure discounts on bulk purchases for resale at competitive prices.

Cafe Manager

Tea Tree Gully Coffee Shop
Tea Tree Gully, SA
02.2003 - 06.2010
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Maintained an accurate cash register system at all times during business hours.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Kept abreast of industry trends by attending relevant seminars or conferences when possible.
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Delegated work to staff, setting priorities and goals.
  • Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees to perform duties.

Retail Worker

Jay Jays
Gawler, SA
03.2001 - 07.2003
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.

Customer Service Officer

McDonalds
Golden Grove, SA
11.1997 - 03.2001
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Developed strategies to improve customer service processes and procedures.
  • Created reports summarizing customer feedback data for management review.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Monitored inventory levels of products available for sale to customers.

Education

Certificate 3 Aged Care Work

Careers Australian - College of Healthcare
Adelaide
06-2010

Professional Make Up

Face Agency
Adelaide, SA
01-2004

High School Diploma -

Banksia Park International High School
Banksia Park
12-1997

Skills

  • Privacy and Confidentiality
  • Client Transportation
  • Vital Signs Monitoring
  • Emotional Support
  • Client Confidentiality
  • First-Aid and CPR
  • Behavioral Management
  • Medical Equipment Operation
  • Patient Care
  • Meal Planning
  • Compassionate Caregiving
  • Dementia Care
  • Light Housekeeping
  • Personal Hygiene Assistance
  • Toileting Assistance
  • Meal Preparation
  • Adaptive Equipment Use
  • Client Relationship Management
  • Clinical Documentation

Languages

English
Native/ Bilingual

Affiliations

  • fswerfef

Timeline

Personal Care Worker

Warrina
06.2010 - Current

Cafe Manager

Tea Tree Gully Coffee Shop
02.2003 - 06.2010

Retail Worker

Jay Jays
03.2001 - 07.2003

Customer Service Officer

McDonalds
11.1997 - 03.2001

Certificate 3 Aged Care Work

Careers Australian - College of Healthcare

Professional Make Up

Face Agency

High School Diploma -

Banksia Park International High School

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Kylie Erin Naismith