Kylle Kolio
Sunnybank Hills,QLD
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
4
4
years of professional experience
Work History
Supervisor
Brooklyn Donuts Garden City
01.2022 - 04.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Barista Supervisor
Soul Origin Winter Garden
06.2019 - 11.2020
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Administrative Assistant
David Riley Home
01.2019 - 06.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
Receptionist
So Thai Massage & Spa
06.2018 - 11.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 15 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
Barista
Roundabout Cafe
02.2018 - 06.2018
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
Education
AVI20208 - Flight Operations
Aviation Australia
Brisbane, QLD08.2017
High School Diploma -
St Thomas More College
11.2016
Skills
- Processes and Procedures
- Program Evaluation
- Content Management Expertise
- Improvement Plan Knowledge
- Experience in Leadership
- People Skills
- Active Listening
- Planning & Organizing
- Customer Service
- Basic Math
- Reliable & Trustworthy
- Friendly, Positive Attitude
- PPE Use
Timeline
Supervisor
Brooklyn Donuts Garden City
01.2022 - 04.2022
Barista Supervisor
Soul Origin Winter Garden
06.2019 - 11.2020
Administrative Assistant
David Riley Home
01.2019 - 06.2019
Receptionist
So Thai Massage & Spa
06.2018 - 11.2018
Barista
Roundabout Cafe
02.2018 - 06.2018
AVI20208 - Flight Operations
Aviation Australia
High School Diploma -
St Thomas More College
Similar Profiles
Joe BrussowJoe Brussow
Back of House Team Member at Brooklyn Donuts And Coffee COBack of House Team Member at Brooklyn Donuts And Coffee CO
Tawanda MashaviraTawanda Mashavira
Back Of The House Confectioner at Brooklyn Donuts & Coffee CoBack Of The House Confectioner at Brooklyn Donuts & Coffee Co
Benjamin CrispBenjamin Crisp
Volunteer at Brooklyn Botanic Garden CorpVolunteer at Brooklyn Botanic Garden Corp