Kym Azzopardi
Caulfield,VIC
Summary
Detail-oriented team player with strong organisation skills.
Enhances customer experiences by understanding customer desires, and providing solutions efficiently.
Strong analytical problem-solving skills, approachable patient and enjoys helping people.
Passionate about promoting lasting customer satisfaction, by delivering quality service and unparalleled support. Resolving and streamlining process where necessary to create customer satisfaction. Proficient in customer service best practices and related options.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to meet targets set KPI,s AHT , Sales.
Able to understand and effectively communicate and contribute to company success. Articulate, and results-oriented with exemplary passion for Sales & Customer service.
Overview
21
21
years of professional experience
Work History
NDIS SUPPORT WORKER
Sole Trader
03.2020 - Current
- Support to manage day to day living
- Create safe space to enable open conversations
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Proactively identified areas for improvement within organisation and contributed ideas towards enhancing overall operational efficiency.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Enhanced quality of care for clients by providing personalised support and assistance with daily living activities.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Organised and detail-oriented with strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Sales Manager
PARADISE PROMOTIONS
01.2012 - 01.2019
- Execute promotions & Events
- Host Promotional Games & Events
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Established and cultivated solid business relationships with new or existing customers.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Identified issues, analyses information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained relationships with customers and identified new opportunities by researching potential possibilities building rapport understanding clients needs services.
- Handled customer relations. ensured a positive fun environment to ensure repeat customers and achieving desired outcomes.
Inbound Customer Service
STELLAR ASIA PACIFIC
10.2006 - 10.2011
- Customer service Inbound Sales Billing Activations
- Help Desk assist staff with Systems & Process
- Product knowledge & business rules
- Handle Escalated calls complaints handling
- QCM Quality Call Monitoring & grading
- Proficient in Telstra software systems
- Meet KPI,S
- Handle calls within required time frames
- Achieved above average sales
Hospitality & Gaming
Boardwalk Tavern
Gold Coast , QLD
01.2003 - 07.2006
- Greet customers create welcoming atmosphere
- Serve Customers Drink, cocktails & food orders efficiently
- Cash handling, Balance register
- Assist Gaming,Keno customers
- Keep venue clean bar stocked change over kegs
- Streamlined restaurant lunch & dinner service times
- Oversee restaurant operations
- Handle any complaints or service issues
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Fostered a positive work environment through effective communication, teamwork, and recognition of employee achievements.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Boosted customer loyalty by creating engaging promotions that encouraged repeat visits from valued patrons.
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Consistently met or exceeded departmental goals through effective leadership skills combined with a focus on continuous improvement.
- Participated in regular meetings with upper management, providing insightful input and recommendations to drive strategic decision-making processes.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Supervised distribution of complimentary meals, rooms and other discounted bonuses.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Reset and refilled machines following major payouts.
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
Education
High School Diploma -
PBC High School
Palm Beach, QLD11.1992
Skills
- Good Verbal Communication
- Computer Skills
- Complaints Resolution & Call Handling
- Friendly Approachable
- Multi Task Prioritization
- Documentation abilities
- Health & safety awareness
Hobbies and Interests
- Painting
- Designing
- Swimming
- Snow Boarding
- Water skiing
- Dancing
- Music
Timeline
NDIS SUPPORT WORKER
Sole Trader
03.2020 - Current
Sales Manager
PARADISE PROMOTIONS
01.2012 - 01.2019
Inbound Customer Service
STELLAR ASIA PACIFIC
10.2006 - 10.2011
Hospitality & Gaming
Boardwalk Tavern
01.2003 - 07.2006
High School Diploma -
PBC High School
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