Kym Beesley
Margaret River,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Officer
In House Holidays
10.2018 - Current
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Housekeeping Supervisor
Stay Margaret River
01.2016 - 10.2018
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Communicated repair needs to maintenance staff.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Monitored staff performance and provided feedback to drive productivity.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Room Attendant
Margaret River Hotel
01.2014 - 01.2016
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Changed bed linens and collected soiled linens for cleaning.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Visitor Center Technician
Margaret River Visitors Centre
02.2013 - 02.2014
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
- Contributed ideas for exhibit design improvements based on visitor feedback analysis.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Supported marketing efforts by tracking key performance metrics to evaluate success strategies.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Accounted for daily ticket sales revenue, ensuring accuracy in financial reporting.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Performed routine maintenance tasks throughout the Visitor Center as needed.
- Established positive relationships with tour members through fun and engaging conversation.
- Maintained a clean and welcoming environment for visitors, ensuring optimal facility conditions.
Gallery Attendant
Christian Fletcher
02.2010 - 01.2012
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Entered financial transaction data into spreadsheets to maintain accurate financial records for accounting and tax functions.
- Maintained detailed artwork descriptions and artist biographies in central database to facilitate accurate delivery of information to visitors.
- Served as a reliable liaison between visiting artists/installation teams and gallery staff during installation periods.
Education
High School Diploma -
Swanbourne Senior High School
Swanbourne, WA11.1987
Skills
- Credit and collections
- Reporting proficiency
- Attention to Detail
- Staff Management
- Decision-Making
- Documentation and control
- Office Management
- Professional and mature
- Office Administration
Certification
Senior First Aid
Volunteer at SES Margaret River
I am a volunteer member of SES Margaret River and have acquired many skills since joining in 2022.
Timeline
Administration Officer
In House Holidays
10.2018 - Current
Housekeeping Supervisor
Stay Margaret River
01.2016 - 10.2018
Housekeeping Room Attendant
Margaret River Hotel
01.2014 - 01.2016
Visitor Center Technician
Margaret River Visitors Centre
02.2013 - 02.2014
Gallery Attendant
Christian Fletcher
02.2010 - 01.2012
High School Diploma -
Swanbourne Senior High School
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