Summary
Work History
Skills
Timeline
Generic
Kym Camilleri

Kym Camilleri

Expectation Exceeder
Mitchelton, Brisbane,QLD

Summary

Adaptable and reliable hospitality professional with strong front-of-house and operational experience across cafés, restaurants, hotels, and high-volume service environments.

Known for clear communication, calm problem-solving, and supporting team performance during busy service periods.

Brings a practical, hands-on approach to customer service, staff support, and day-to-day operations, with a genuine commitment to exceeding expectations and creating positive guest experiences and contributing to a strong team culture.

Work History

Assistant Venue Manager

Watt Restaurant
Brisbane, QLD
  • Supervised team members on daily tasks; provided feedback and guidance when needed.
  • Resolved customer complaints in a timely manner while maintaining professional demeanor.
  • Handled customer inquiries and provided excellent service support.
  • Organized schedules for staff to ensure smooth operations.
  • Monitored inventory levels and ordered supplies as needed.
  • Supported staff training and development for optimal performance.
  • Assisted in coordinating events and managing venue logistics.
  • Created a Food and Beverage service manual.
  • Created an onboarding training manual.

F&B Service Specialist

Grappinos Restaurant
Brisbane, QLD
  • Provided excellent customer service in fast-paced dining environment.
  • Managed reservations and ensured smooth table turnover during peak hours.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Trained new staff on service standards and restaurant procedures.
  • Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.

Maitre'd Queensland Class Long Distance Train

Queensland Rail
Brisbane, Queensland
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
  • Provided friendly and informative commentary about the current location or passing landmarks throughout the journey.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout thier journey to reinforce positive experience.
  • Managed onboard caterting staff by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Liaised with train drivers and ticketing staff to ensure professional services were provided at all times.
  • Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
  • Supervised employees during shift changes to ensure that opening and closing tasks were completed properly.
  • Oversaw the cleanliness and organization of train car catering areas during service hours.
  • Dealt with track floodings, track warping, power failures, fatalities and criminal behaviour onboard.

Store Manager

McDonalds
Brisbane, Queensland
  • Upheld all franchise company standards, service and training.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached crew in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fast tracked to achieve the 5 year management training in 18 months, excelled in all classes.
  • Created a trusted high productivity team who wanted to exceed all expectations.

Restaurant Manager

Ramada Hotel
Adelaide, SA
  • Assisted with the opening of 200 seating buffet restaurant, open for breakfast lunch and dinner to inhouse guests and walk ins.
  • Recruited, trained and mentored floor and bar staff, empowered my assistant managers consistently.
  • Managed Bookings, seating arrangements, special occasions, events or functions.
  • Liaised with the chef (kitchen) to educate the staff about the dishes on the menu with regular meetings and on shift training.
  • Encouraged staff to upsell and exceed expectations, always greet any guest and to maintain a high level of professionalism whilst remaining grounded and respectful.
  • Reconciled POS systems, maintained stock control, instilled heath and safety compliance.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Skills

  • Food and beverage operations
  • Training delivery
  • Team management
  • Operations oversight
  • Front of house management
  • Problem-solving abilities
  • Adaptability and flexibility
  • Professionalism
  • Staff supervision
  • Time management
  • Coaching and mentoring
  • Customer service
  • Effective communication
  • Service manual creation
  • Food & Beverage training manual creation
  • Staff recruitment
  • Staff scheduling
  • Event planning
  • Service delivery management
  • Attention to detail
  • Coordinating promotional events
  • Franchise compliance

Timeline

Restaurant Manager

Ramada Hotel

Assistant Venue Manager

Watt Restaurant

F&B Service Specialist

Grappinos Restaurant

Maitre'd Queensland Class Long Distance Train

Queensland Rail

Store Manager

McDonalds

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Kym CamilleriExpectation Exceeder