Kym Fizzell
Summary
Experienced IT professional currently fulfilling the role of Delivery Lead for the Learning and Teaching Value Stream at the Australian National University, renowned for steering business objectives through meticulous planning and a commitment to lean and scaled Agile methodologies. Acknowledged expertise in driving innovation, offering tailored guidance for capability uplift, and adeptly managing key dependencies, risks, and issues.
In a previous capacity as Senior Manager of Digital Learning Technologies at the Australian Catholic University, played a pivotal role in guiding ACU Online's transformation from a minimal viable product to a mature offering. Led continuous process improvements, served as the system owner for ACUO's Canvas instance, and effectively managed the Digital Learning Technologies team. Notable achievements include providing expert advice on learning technologies, overseeing technology procurement, and ensuring a seamless student experience.
Bringing diverse experience as Project Manager for Student Administration at ACU and National Manager of Student Systems Development, demonstrating proficiency in budget management, business process mapping, vendor management, and serving as a Scrum master/agile delivery expert. Well-versed in technologies encompassing learning management systems, student systems, content management systems, and database management systems.
Overview
11
11
years of professional experience
Work History
Delivery Lead, Learning and Teaching Value Stream
Australian National University
07.2023 - Current
- Collaborated closely with stakeholders to define business objectives for the procurement of three new platforms for the Learning and Teaching Ecosystem.
- Work closely with product owners to ensure what is being delivered brings value to the organisation.
- Foster a culture of innovation within the team by encouraging experimentation and adoption of emerging technologies.
- Empower team members to take ownership of their work by fostering an environment of trust, collaboration, and shared responsibility for squad success.
- Partner with squad members to identify and quickly address problems.
- Embrace and implement Agile methodologies to influence how the squad operates. Utilise retrospectives to implement continuous improvements to our processes and collaborate with other squads as the maturity of the Agile framework improves within ITS.
- Budget monitoring and reporting.
- Remove impediments where appropriate and contribute to the proactive identification, handling, and escalation of critical dependencies, risks, and issues.
Senior Manager, Digital Learning Technologies
Australian Catholic University
07.2020 - 06.2023
- Member of the leadership team to guide ACU Online from a minimal viable product to an embedded mature product.
- Provide strategic advice on the growth and sustainability of ACUO as well as the security and development of LMS integrity
- System owner for the ACUO instance of Canvas
- Management of the Digital Learning Technologies (Education Technologist) team
- Provide expert advice on the technical aspects of learning design in Canvas
- Responsible for assessment and procurement of educational technologies which support students and enhance learning
- Responsible for triaging incoming reports which may impact student experience, and developing a scalable solution in response
- Responsible for liaison with internal partners within the university and external partners such as software and hardware vendors.
Project Manager - ACU Online
Australian Catholic University
- Member of the leadership team responsible for ACU Online from inception to implementation. ACU Online was created in 6 months from approval of the business case by University Senate to enrolling and teaching our first students.
- Project management responsibilities for the technology and student administration streams with input into the learning design, retention, and academic streams.
- Project managed the of Canvas LMS for ACU Online, including vendor management for implementation schedules, integration with existing ACU infrastructure, costing and licensing, and assessment of necessary LTIs for a full complement of features and functionalities.
- Business partner for the development of bespoke LTIs in Canvas to improve the student and staff experience.
- Creation of the Digital Learning Technologies team to provide second level support to Academics and Learning Designers.
Project Manager, Student Futures Program
Australian Catholic University
07.2018 - 07.2020
- InPlace software upgrades and platform uplifts – move from an on-premises implementation to cloud implementation.
- Implement best practice across the University placement teams.
- Onboarding of new Faculties to InPlace to manage student placements, creation of communities of practice.
- MyeQuals implementation for the delivery of digital graduation documents.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
National Manager, Student Systems Development
Australian Catholic University
12.2015 - 12.2017
- Banner XE SMS upgrade (5-year project) – planning and implementation of the upgrade to the ACU student management system.
- Implementation of Online transport concession application across three states (Opal - NSW, MyKi – Vic, Go-Card – QLD).
- Investigation and implementation of significant business process improvements that utilise the enhanced functionality of the upgraded student management system.
- Banner Document Management System (2-year project) – planning and implementation of a new document management system for storage of student documents across Student Administration and Faculties.
- Implementation of a new Graduation Ceremony allocation and ticketing solution.
Student Systems Development Coordinator
Australian Catholic University
12.2012 - 12.2015
- Implementation of the ACU mobile app.
- Improvements to the Direct Postgraduate Application form and workflow.
- Updated the integration between Banner and various other University systems such as Moodle, InPlace, ID card system, Dynamix CRM, Library.
- Implementation of the AHEGS production process.
- Implementation of a new Deferred Exams process
- Implementation of online Major Selection and Application to Course Complete.
- Improved Scholarship application process and management of scholarship applications.
- Standardisation of AdHoc report requests.
- Various small but significant business process improvements.
Education
Master of Letters -
University of Sydney
Bachelor of Arts (Hons) -
University of New South Wales
Graduate Certificate in Information Technology -
University of Technology, Sydney
Graduate Certificate in eLearning -
University of New England
01.2018
Skills
- Supervisory skills, including performance development and recruitment
- Proven communication skills
- Budget management and writing business cases
- Scrum master/agile delivery, Prince2 Practitioner
- Technology roadmaps
- Stakeholder and vendor management
References
Available upon request.
Timeline
Delivery Lead, Learning and Teaching Value Stream
Australian National University
07.2023 - Current
Senior Manager, Digital Learning Technologies
Australian Catholic University
07.2020 - 06.2023
Project Manager, Student Futures Program
Australian Catholic University
07.2018 - 07.2020
National Manager, Student Systems Development
Australian Catholic University
12.2015 - 12.2017
Student Systems Development Coordinator
Australian Catholic University
12.2012 - 12.2015
Project Manager - ACU Online
Australian Catholic University
Master of Letters -
University of Sydney
Bachelor of Arts (Hons) -
University of New South Wales
Graduate Certificate in Information Technology -
University of Technology, Sydney
Graduate Certificate in eLearning -
University of New England
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