Kym Glazbrook
Happy Valley,SA
Summary
Dynamic telecommunications professional with a proven track record at Telelink Business Systems, excelling in project management coordination and analytical problem-solving. Enhanced stakeholder satisfaction through effective communication and implemented innovative VoIP solutions, driving productivity and operational efficiency. Recognized for thoroughness in task execution and a commitment to continuous improvement in technical support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Coordinator
Telelink Business Systems
02.2023 - 08.2025
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
- Supported training initiatives for team members to enhance their skills, leading to increased productivity levels across projects.
- Boosted stakeholder satisfaction by maintaining open lines of communication throughout the entire project lifecycle.
- Created job files for each project and maintained current data in each file.
Telecommunications Engineer
Telelink Business Systems
07.2022 - 01.2023
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed, maintained and supported VoIP applications.
Telecommunications Technician
Country Phone and Data
01.2019 - 06.2022
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Telephony Support Project Engineer
Calibre One
01.2016 - 12.2019
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
Telecommunications Technician
Mytelco
01.2009 - 2016
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Contributed to successful project completion by effectively collaborating with team members on design, installation, and configuration tasks for large-scale VoIP infrastructure implementations.
Education
Certificate IV - Electrotechnology
Regency TAFE
Regency Park, SASkills
- Analytical problem-solving
- Project management coordination
- Effective time management
- Thoroughness in task execution
- Problem-solving skills
Certification
Cloud Engineer - Univerge Blue/ Alcatel Rainbow Hub
NEC Certified IP Installer- Various Systems
Tier 1 UC Support Engineer - Mitel
Timeline
Project Coordinator
Telelink Business Systems
02.2023 - 08.2025
Telecommunications Engineer
Telelink Business Systems
07.2022 - 01.2023
Telecommunications Technician
Country Phone and Data
01.2019 - 06.2022
Telephony Support Project Engineer
Calibre One
01.2016 - 12.2019
Telecommunications Technician
Mytelco
01.2009 - 2016
Certificate IV - Electrotechnology
Regency TAFE