Kym Heaton
Cooran,Australia
Summary
Highly motivated and skilled Customer Service Specialist with extensive experience across sales, administration, and client relations. I excel in dynamic environments where my organizational abilities and customer-focused approach are essential. Known for building long-lasting relationships, I am looking for a long-term role where I can utilize my skills and grow professionally while contributing to a positive workplace culture.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Employment Consultant
BUSY Ability
03.2024 - Current
- Delivered specialized support to clients with lived experiences in the justice system, fostering their reintegration into the workforce through coaching and personalized assistance
- Conducted comprehensive client interviews, identifying barriers to employment and designing tailored action plans to ensure job placement success
- Liaised with employers and community organizations to identify job opportunities and provide ongoing mentorship during the first six months of employment
- Maintained high-level administrative duties, ensuring all client data was recorded accurately in systems like Job Ready, and followed up on leads to meet strict KPIs
- Managed complex client situations with compassion and resilience, resolving issues effectively within regulatory guidelines while ensuring positive outcomes
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered skills assessments to determine employability.
- Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
- Proofread and edited clients' resumes to improve interview chances.
Motor Claims Consultant
Auto & General Insurance
01.2023 - 02.2024
- Expertly handled motor insurance claims, from lodgement to policy updates, ensuring seamless communication between clients, repairers, and assessors
- Delivered exceptional customer service in challenging situations, applying conflict resolution skills to manage disputes and find mutually beneficial solutions
- Processed high volumes of customer inquiries in a call centre environment, consistently meeting performance targets and ensuring clients were well informed of their claim status
- Assisted clients with financial hardship applications, providing empathetic and clear guidance while maintaining compliance with company policies
Business Owner/Photographer
Kym Heaton Photography
01.2011 - 12.2022
- Ran a successful photography business, specializing in client-focused services including portrait, event, and commercial photography
- Managed all aspects of business operations, from marketing to customer relations, invoicing, and financial management using Xero
- Developed a loyal client base by providing exceptional customer service, responding to inquiries promptly, and ensuring timely delivery of services and products
- Utilized Adobe software to professionally edit and deliver high-quality photographs, ensuring client satisfaction and retention
- Streamlined business operations, optimized workflows, and effectively managed stock, purchase orders, and customer orders
Administration Manager
Decibel Hi-Fi
06.2010 - 06.2011
- Oversaw all administrative functions, ensuring the smooth operation of the office, including client data management, telephone inquiries, and task coordination
- Excelled in customer service, resolving client issues efficiently while maintaining a high level of professionalism and support
- Managed order processing and ensured accurate payment handling, consistently meeting monthly sales and KPI targets
- Implemented workflow improvements to increase team efficiency, supporting the company’s overall productivity goals
Internal Sales Manager
Austral Wright Metals
01.2006 - 11.2007
- Consistently exceeded sales targets by effectively identifying customer needs, providing accurate quotes, and closing deals in a competitive market
- Managed high call volumes and streamlined the purchase order process, ensuring timely stock management and delivery using JDE warehousing software
- Led a sales team, providing mentorship and support to ensure daily goals were met, while maintaining clear communication with transport services and suppliers
- Developed long-term customer relationships, resulting in repeat business and client referrals through excellent service and clear communication
Proprietor/ Senior Hairdresser
Southern Hair Design
01.1996 - 01.2006
- Owner and manager of busy city hair salon, managing 11 staff
- Specialist in customer service, sales analysis, staff recruitment, payroll and rostering
- In charge of all budgeting, branding, marketing, securing finances, scheduling, product restocking of the business
- Expert hair artist- professional hairstyling, cutting and colouring for both men and women
Education
Bachelor of Science - Psychology
University of Southern Queensland
Diploma of Photography -
Photography Institute
Associate Diploma of Science - Equine Husbandry
University of Queensland
Certificate III -
Hairdressing
Skills
- Customer Service Expertise
- Sales & Negotiation
- Administrative Proficiency: Data entry, process management, and confidential information handling
- Software Skills: Highly experienced with Xero, Microsoft Office Suite, Adobe, JDE, M1 Warehousing, and Job Ready
- Role Modeling
- Planning skills
- Time Management
- Conflict Resolution
- Team Collaboration & Leadership
- Compliance & Regulation administration
- Freight & Transport
- Adaptable & Fast Learner
Certification
- Blue Card Approved
- Own Vehicle & Current Open Driver's License
References
- Greg Benardos, Brother International, 0419 024 479
- Brian Maddern, Decibel Hifi, 0438 787 521
- Paula Maddern, Decibel Hifi, 0400 751 213
Timeline
Employment Consultant
BUSY Ability
03.2024 - Current
Motor Claims Consultant
Auto & General Insurance
01.2023 - 02.2024
Business Owner/Photographer
Kym Heaton Photography
01.2011 - 12.2022
Administration Manager
Decibel Hi-Fi
06.2010 - 06.2011
Internal Sales Manager
Austral Wright Metals
01.2006 - 11.2007
Proprietor/ Senior Hairdresser
Southern Hair Design
01.1996 - 01.2006
Diploma of Photography -
Photography Institute
Associate Diploma of Science - Equine Husbandry
University of Queensland
Certificate III -
Hairdressing
- Blue Card Approved
- Own Vehicle & Current Open Driver's License
Bachelor of Science - Psychology
University of Southern Queensland
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