Summary
Overview
Work History
Education
Skills
References
Timeline
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Kym Howard

Currumbin,QLD

Summary

Experienced and knowledgeable Pharmacy Oncology Technician. Bringing successful career history comprising more than 20 years experience. Capable Pharmacy Oncology Technician well-versed in collaborating with patients and healthcare team members to support Pharmacist, Doctors and nurses. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Highly skilled and enthusiastic professional with more than 20 years of experience in community and hospital Pharmacy. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and detail oriented. Ready to help team achieve company goals

. Ability to handle multiple projects simultaneously with a high degree of accuracy. To sustain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Clinical Oncology /Pharmacy Technician

Epic Pharmacy
10.2005 - Current
  • Co ordination day to day operations of chemotherapy supply to Tweed Hospital, Murwullumbah and Byron Bay Oncology Clinic's
  • Dispensing and preparing pre and post medications
  • Managing Owings and generating prescriptions
  • Communicating and working with Oncologist and Haematologist Doctors
  • Interpreting and reading protocols in Mosaiq and charm medical systems
  • Stock control
  • Organizing emergency chemotherapy supply through Slade Health and Baxter
  • Compiling patient orders for Pharmacists
  • WHS Awareness working in a hazardous work area
  • Managing patient accounts and payments
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Solving customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labelled prescriptions with correct item and quantity.
  • Assisting pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Oncology Pharmacy Operations Manager

John Flynn EPIC Pharmacy
10.2005 - Current
  • Management of day to day operations of pharmacy and working with a quality framework for continuous improvement
  • Supplying medications to Hospitals and managing oncology clinic and team
  • Undertaking the reconstitution of cytotoxic drugs
  • Liaise with doctors and medical professionals in regards to chemotherapy and services
  • Training for pharmacy staff in the skill of reconstitution and aseptic techniques
  • Dispensing and script processing using a detailed Medicare knowledge and managing stock control
  • Managing staffing issues including Rostering, and conducting Performance Reviews
  • Training new employees in systems and procedures
  • Developing and Implementing Company Induction Program and acting as a role model for compliance with Health and Safety Management/Programs
  • Maintaining high standard of customer service and liaison with patients and professionals.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Community Pharmacy

Healthpoint Pharmacy
09.2002 - 09.2005
  • Providing a high degree of patient liaison and staff interaction
  • Dispensing and maintaining accurate and traceable stock control
  • Providing recommendations to patients over the counter and seeking feedback in relation to treatment or symptoms
  • Assisting the Pharmacist with S8 medications
  • Packing and managing Webster pack medications
  • Meeting and stock ordering from Sales Reps
  • Script processing and NHS detailed knowledge
  • Providing a high degree of patient liaison and staff interaction and working as part of a cohesive team to deliver services
  • Reporting and liaising with senior management across a range of issues
  • Exemplary customer service and complaint resolution.
  • Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Managed drug and supply inventories.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Educated patients on proper medication use.
  • Counseled patients regarding proper intake of medications.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Performed technical processes required to dispense medications to patients.
  • Reconstituted oral liquids.

Community Pharmacy

Jim Harriott Amcal Chemist
06.1998 - 09.2002
  • Dispensing and maintaining accurate and traceable stock control
  • Providing recommendations to patients over the counter and seeking feedback in relation to treatment or symptoms
  • Sales, club and catalogue management
  • Packing of Webster pack medications
  • Meeting and stock ordering from Sales Reps
  • Proving customer services in all areas of community Pharmacy
  • Script processing and NHS detailed knowledge
  • Claim processing and DVA claim processing
  • Providing a high degree of patient liaison and staff interaction and working as part of a cohesive team to deliver services.
  • Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Managed drug and supply inventories.
  • Educated patients on proper medication use.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Performed technical processes required to dispense medications to patients.
  • Reconstituted oral liquids.

Education

Cert IVHLT47115 Certificate IV In Hospital/Health Services Pharmacy Support -

CSPT

Cert IV Frontline/Business Management -

Jigsaw Training
10.2008

APHS internal Reconstitution and Aseptic Technique - Certificate -

APHS Internal Training
10.2005

Dispensary Technician - Certificate III -

The Pharmacy Guild of Australia
06.1998

Pharmacy Assistant - Certificate I, II and III -

The Pharmacy Guild of Australia
01.1996

Skills

  • Word Processing and Spreadsheets
  • Internet and Email
  • Microsoft Word / Excel / Outlook
  • Fred dispensing system
  • Charm oncology software
  • Mosaiq oncology software
  • Compounding
  • PPE Use
  • Customer Service
  • Troubleshooting
  • Basic Math
  • Data Entry
  • Social Perceptiveness
  • Quality Assurance
  • Active Listening
  • Conflict Resolution
  • Flexible and Adaptable
  • Organization and Time Management
  • Clerical Support
  • Excellent Communication

References

Rachel Wallen 

NSW Health Pharmacist

0400 973 377


Stuart Craven

Epic Pharmacy Pharmacist

0433 292 966

Timeline

Oncology Pharmacy Operations Manager

John Flynn EPIC Pharmacy
10.2005 - Current

Clinical Oncology /Pharmacy Technician

Epic Pharmacy
10.2005 - Current

Community Pharmacy

Healthpoint Pharmacy
09.2002 - 09.2005

Community Pharmacy

Jim Harriott Amcal Chemist
06.1998 - 09.2002

Cert IVHLT47115 Certificate IV In Hospital/Health Services Pharmacy Support -

CSPT

Cert IV Frontline/Business Management -

Jigsaw Training

APHS internal Reconstitution and Aseptic Technique - Certificate -

APHS Internal Training

Dispensary Technician - Certificate III -

The Pharmacy Guild of Australia

Pharmacy Assistant - Certificate I, II and III -

The Pharmacy Guild of Australia

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Kym Howard