Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kym Markowski

Latham ,Australian Capital Territory

Summary

I am a dedicated professional with 8 years of experience in the community housing sector. Starting as a Tenancy Officer and managing a portfolio of 160 properties. My expertise in time management and multitasking ensures seamless office operations while taking on additional responsibilities. I have the ability to train and mentor new staff, fostering a collaborative team environment that drives positive outcomes.

Being promoted to Senior Tenancy Officer, equipped with a Diploma of Leadership and Management, establishing a strong foundation in leadership skills. Involved in the transition of vulnerable tenancies for the management of Toora, Focus, Richmond Fellowship, and Justice Housing, demonstrating a commitment to supporting those in need. Ensured meticulous adherence to processes to facilitate smooth transitions, safeguarding client well-being during critical times. This experience underscores a dedication to fostering stability and resilience within the community.

My current involvement in assisting in developing innovative housing models, including ‘Specialist Disability Housing Accommodation’, ‘Child, Youth and Family’ and ‘Build to Rent to Buy’ initiatives. I am committed to continuous learning through training programs to enhance my knowledge and ensure the delivery of accurate up-to-date information. I have a proven ability to adapt to evolving industry standards while fostering inclusive housing solutions for diverse communities. I am passionate about leveraging my expertise to drive impactful change in the housing sector.

I am confident with my recent experience in a temporary leadership role as Tenancy Manager, I gained valuable insights and enhancing leadership skills through direct team engagement. I have a strong background in the Community Housing sector. Which is complemented by a proactive approach to learning and adapting to new challenges, ensuring alignment with the demands of this position. I am eager to leverage my expertise to contribute to the team success and support CHC's objectives. Thankyou for considering my application.

Overview

32
32
years of professional experience

Work History

Tenancy Officer / Senior Tenancy Officer

CHC Australia
07.2017 - Current
  • Managed daily operational tasks to ensure compliance with safety protocols.
  • Assisted in training new staff on standard operating procedures and best practices.
  • Collaborated with team members to streamline workflow processes and enhance efficiency.
  • Conducted routine inspections and end of lease inspections.
  • Preparation of all Tenancy documents.
  • Applying to and attending ACAT.
  • Applicant allocations.
  • Debt recovery and financial assistance.
  • Establishing and maintaining positive relationships with colleagues and outside stakeholders.
  • Managing clients with complex needs.
  • Supervising and managing a small team.
  • Conflict resolution.
  • Maintaining and updating database.

Property Manager

Independent Property Management
01.2013 - 01.2015
  • 90 day maintenance inspections
  • Lease signups
  • Rental Reviews
  • Preparation of documentation
  • Client liaison
  • Website maintenance
  • Performing routine inspections and end of lease inspection
  • Debt recovery
  • Organization of trades
  • Filing, photocopying, and faxing
  • Attending court matters
  • Obtaining my Real Estate License

Listings Manager/ Personal Assistant

LJ Hooker
07.2010 - 01.2011
  • Website maintenance.
  • Preparation of legal documentation.
  • Diary Management of Sales Representative.
  • Client liaison.
  • Editorial.
  • Organization of OFI’s.
  • Report preparation.
  • Buyers run’s.
  • Client/buyer enquires.
  • Filing, photocopying and faxing.
  • Processing property settlements and new listings.
  • Creation of marketing material.

Office Manager

Crown Floors
01.2007 - 01.2010
  • Diary Management.
  • Client liaison.
  • Banking.
  • Invoicing and Quote preparation.
  • Filing, faxing and emails.
  • Product research.
  • Material orders and stock runs.
  • Tender preparation.
  • Advertising creation.

Office Administrator/ Manager

Audioclinic
01.2006 - 01.2007
  • Customer Service and dealing with clients from a diverse and sensitive background.
  • Cash handling and banking.
  • Ordering equipment.
  • Diary management.
  • Telephone management.
  • Handling of all invoices.
  • Creating and managing files.
  • All correspondence.
  • Arranging meetings.
  • Filing, photocopying and printing.
  • General office management.
  • Liaising with colleges from other department sectors.
  • Training of new employees.

APS3

Dept. of Family & Youth
01.2004 - 01.2004
  • Temporary contract – 3 months
  • Maintaining private and confidential files and records.
  • General administrative duties.

Receptionist

Systems Integration Inc.
01.2004 - 01.2004
  • Temporary contract – 2 weeks
  • Phone management.
  • General reception duties.

Administrator

Aussie Mortgages
01.2003 - 01.2003
  • Temporary contract.- 2weeks
  • Phone management.
  • General reception duties.

Administrator

Kresta Blinds & Curtains
01.2001 - 01.2000
  • Customer service and phone management.
  • Handling cash deposits and invoices.
  • Quoting jobs.
  • Diary management.

ASO2

Health Insurance Commission
01.1996 - 01.1997
  • 12 month contract
  • Data entry.
  • File maintenance.
  • Phone management.
  • Running and management of mailing machines.

Waitress

Thai Lao Restaurant
01.1994 - 01.1995
  • Table service.
  • Customer service.
  • Cash handling and banking.

Education

No Degree - Diploma of Leadership And Management

Wisdom
05-2023

Real Estate License -

Independent Property Management
01.2013

Certificate II - Business Management & Administration

CIT
01.1995

Year 10 Certificate - undefined

Calwell High School
01.1993

Skills

  • Effective organizational management
  • Proficient in operating electronic office equipment
  • Experienced in daily correspondence
  • Detail-oriented record management
  • Effective time management
  • Financial transaction processing
  • Procurement of stationery
  • Accounts receivable management
  • Employee onboarding
  • Effective OH&S implementation
  • Effective communication
  • Skilled in managing customer inquiries
  • Effective listening and feedback skills
  • Building rapport with clients and colleagues
  • Experience with clientele from diverse backgrounds
  • Interpersonal skills
  • Effective under pressure
  • Practical problem-solving
  • Adaptable to supervision levels
  • Professional appearance
  • Collaborative team player
  • Ability to respond quickly to urgent requirements
  • Eager to learn new tasks

Timeline

Tenancy Officer / Senior Tenancy Officer

CHC Australia
07.2017 - Current

Property Manager

Independent Property Management
01.2013 - 01.2015

Listings Manager/ Personal Assistant

LJ Hooker
07.2010 - 01.2011

Office Manager

Crown Floors
01.2007 - 01.2010

Office Administrator/ Manager

Audioclinic
01.2006 - 01.2007

APS3

Dept. of Family & Youth
01.2004 - 01.2004

Receptionist

Systems Integration Inc.
01.2004 - 01.2004

Administrator

Aussie Mortgages
01.2003 - 01.2003

Administrator

Kresta Blinds & Curtains
01.2001 - 01.2000

ASO2

Health Insurance Commission
01.1996 - 01.1997

Waitress

Thai Lao Restaurant
01.1994 - 01.1995

Certificate II - Business Management & Administration

CIT

Year 10 Certificate - undefined

Calwell High School

No Degree - Diploma of Leadership And Management

Wisdom

Real Estate License -

Independent Property Management
Kym Markowski