Kym Oakley
Cranbourne,VIC
Summary
Personable Family Support Worker dedicated to helping families find appropriate social services and relief. Strong communicator provides counseling and mediation services for families in mental, physical and financial distress. Committed to making sure families receive appropriate benefits and have access to community resources.
Compassionate professional with extensive experience managing multiple cases, providing comprehensive support to families and children. Demonstrated expertise in local resources and meticulous attention to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Family Support Worker
Monash Health
Cranbourne , Vic
02.2010 - 09.2024
- Conducted assessments of family needs and developed individualized service plans.
- Provided counseling and support to families in crisis situations.
- Facilitated communication between parents, children, and other family members.
- Assisted families with financial planning and budgeting.
- Attended court hearings related to child welfare cases.
- Developed parenting skills classes for at-risk families.
- Provided case management services to families in need of assistance.
- Developed and implemented individualized service plans for clients.
- Conducted home visits to assess family dynamics and needs.
- Assisted with the development of parenting skills and strategies for families.
- Facilitated support groups for parents and caregivers.
- Collaborated with community partners to ensure families received adequate resources.
- Maintained detailed records of client interactions, progress, and outcomes.
- Created written reports summarizing assessments, interventions, and recommendations.
- Coordinated referrals to appropriate agencies or programs as needed.
- Advised on public benefits such as food stamps, housing subsidies, Medicaid.
- Counseled individuals on financial literacy and budgeting techniques.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Educated parents on child development milestones and positive discipline techniques.
- Encouraged families to participate in recreational activities that promote bonding.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
- Conferred with clients to discuss personal options and goals
- Identified appropriate community resources and provided referrals for services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Health Mothers Healthy Babies Outreach Worker
Monash Health
Springvale, Vic
01.2012 - 09.2013
- Developed and implemented outreach plans to engage target populations.
- Conducted needs assessments of clients in order to develop individualized service plans.
- Initiated contact with potential clients through phone calls, emails, and home visits.
- Provided assistance with basic needs such as housing, employment, healthcare.
- Assisted clients in navigating various community resources and services.
- Maintained accurate records of client interactions using a computer database system.
- Collaborated closely with social workers, case managers, physicians, and other professionals to ensure client success.
- Participated in team meetings regarding program goals and objectives.
- Assisted individuals with completing applications for government benefits programs.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Gathered feedback from participants regarding their experiences with the program.
- Monitored progress of participants over time in order to assess effectiveness of services provided.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
Childcare Center Director
Littleones Childcare centre
Berwick, Victoria
06.2009 - 03.2010
- Developed and implemented group activities to promote team building and collaboration.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Provided assistance with conflict resolution among team members.
- Conducted regular performance reviews with team members, providing constructive criticism when necessary.
- Created detailed plans outlining project procedures and timelines for successful completion.
- Identified training needs for group members; provided instruction when appropriate.
- Worked with other group leaders to identify and resolve issues between teams.
- Implemented improved initiatives to optimize safety and quality.
- Managed daily operations of the childcare center, including overseeing staff and ensuring compliance with applicable laws and regulations.
- Developed and implemented policies and procedures for the center to ensure safety and quality standards are met.
- Scheduled activities for children in accordance with state licensing requirements.
- Provided guidance, support, and training to teachers on classroom management strategies, curriculum development, and teaching methods.
- Ensured all necessary paperwork is completed accurately and submitted in a timely manner.
- Maintained accurate records of attendance, meals served, medical records, incident reports.
- Conducted regular inspections of the facility to ensure it meets safety standards set by local authorities.
- Organized monthly parent-teacher meetings to discuss child progress and address any concerns or issues parents may have.
- Created lesson plans that were age-appropriate for each group of children under care.
- Oversaw staff performance evaluations and provided feedback when necessary.
- Monitored budgets related to staffing costs, supplies expenses, program fees.
- Collaborated with other childcare centers in the area to promote best practices among early childhood educators.
- Attended workshops or seminars related to early childhood education topics.
- Handled customer service inquiries from parents regarding their children's needs or experiences at the center.
- Implemented new educational materials or equipment into classrooms as needed.
- Organized special events such as field trips or holiday celebrations for children at the center.
- Provided guidance to teachers on how to deal with behavioral issues among young children.
- Kept up-to-date on changing regulations related to running a childcare center.
- Resolved conflicts between staff members if needed.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Oversaw daily activities and programs to educate and socialize participants.
- Created and updated records to document employee and participant information.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Supervised and monitored the safety of children in my care.
- Assisted with feeding infants and toddlers during meal times.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
- Established daily routines that provided consistency for the children in my care.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Facilitated group activities designed to promote socialization among peers.
- Followed strict confidentiality policies when discussing sensitive information about families.
- Documented observations of each child's behavior throughout the day.
- Reported any concerning behaviors or issues to supervisors immediately.
- Created lesson plans based on individual learning styles.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Demonstrated patience and understanding when working with young children.
- Administered first aid when necessary or requested by parents and guardians.
- Promoted healthy eating habits by preparing nutritious snacks for the children.
Assistant Director/Room Leader
Childcare on Heatherton
Dandenong, Victoria
05.2009 - 02.2010
Qualified Room Leader
Freedom Club Occasional Care
Keysborough, Victoria
09.2006 - 11.2008
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Supervised and monitored the safety of children in my care.
- Assisted with feeding infants and toddlers during meal times.
- Read stories to children and taught them basic skills such as counting, ABCs, and colors.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Established daily routines that provided consistency for the children in my care.
- Facilitated group activities designed to promote socialization among peers.
- Documented observations of each child's behavior throughout the day.
- Reported any concerning behaviors or issues to supervisors immediately.
- Created lesson plans based on individual learning styles.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
- Employed positive guidance strategies to encourage children and improve behavior.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
Education
Diploma of Community Services - Case Management
Australian Institute of Community Services
Australia06-2013
Diploma - Family And Community Services
Holmesglen
Melbourne05-2004
Skills
- Care planning
- Parenting skills
- Client Advocacy
- Training classes
- Parenting education
- Public Health
- Assessments
- Interpersonal Relationships
- Incident Management
- Coaching
- Health programs
- Role Modeling
- Child Development
References
- Samantha Hughes. 0437 198 492. Healthy Mothers Healthy Babies. Team Leader /Supervisor Family Support
Fiona Fernandez 0414 576 724
Social Worker/ Supervisor Family Support
Timeline
Health Mothers Healthy Babies Outreach Worker
Monash Health
01.2012 - 09.2013
Family Support Worker
Monash Health
02.2010 - 09.2024
Childcare Center Director
Littleones Childcare centre
06.2009 - 03.2010
Assistant Director/Room Leader
Childcare on Heatherton
05.2009 - 02.2010
Qualified Room Leader
Freedom Club Occasional Care
09.2006 - 11.2008
Diploma of Community Services - Case Management
Australian Institute of Community Services
Diploma - Family And Community Services
Holmesglen
Similar Profiles
Carla ViljoenCarla Viljoen
Acute Medical at Monash HealthAcute Medical at Monash Health
Ching LingChing Ling
Registered Nurse at Monash HealthRegistered Nurse at Monash Health
Constance WireduConstance Wiredu
Registered Nurse, Emergency Department at Monash HealthRegistered Nurse, Emergency Department at Monash Health