Summary
Overview
Work History
Skills
Timeline
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Kym Reynolds

Pottsville

Summary

Dynamic Retail Department Manager with a proven track record at Pottsville Iga, excelling in promotional planning and customer service. Enhanced team performance through effective coaching and problem resolution, fostering a positive work environment that reduced turnover. Skilled in multitasking and task delegation, driving sales growth and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Retail Department Manager

Pottsville Iga
12.2016 - 05.2025
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
  • Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
  • Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
  • Established an effective communication channel within the team which led to smoother coordination and task delegation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Retail Worker

Kootingal Iga
01.2012 - 10.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.

Bar and Restaurant Attendant

Kootingal Hotel
01.2012 - 01.2016
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Effectively communicated with colleagues during busy shifts, ensuring smooth operations and minimal wait times for patrons.
  • Developed rapport with regular customers through personalized service that catered specifically catering-to-their individual tastespreferences.
  • Streamlined dining experience for customers by efficiently fulfilling food and drink orders.
  • Managed cash transactions accurately, ensuring proper handling of payments and change for customers.
  • Increased repeat business through exceptional customer service and attention to detail in all aspects of the dining experience.
  • Assisted in training new team members, fostering an environment of teamwork and continuous improvement.
  • Supported management during peak hours by multitasking effectively and prioritizing tasks efficiently under pressure.

Skills

  • Promotional planning
  • Scheduling and staffing
  • Staff training and development
  • Delegation and supervision
  • Customer service
  • Problem resolution
  • Employee coaching and mentoring
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Team leadership
  • Self motivation
  • Team development
  • Task delegation

Timeline

Retail Department Manager

Pottsville Iga
12.2016 - 05.2025

Retail Worker

Kootingal Iga
01.2012 - 10.2016

Bar and Restaurant Attendant

Kootingal Hotel
01.2012 - 01.2016

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Kym Reynolds