Kym Sandford
Ballarat,VIC
Summary
Dynamic professional with over a decade of retail and business management experience, notably at Stryde Ballarat. Excelled in customer service and POS system operation, enhancing customer satisfaction and store efficiency. Demonstrated strong communication skills and a keen eye for visual merchandising, significantly contributing to business growth and customer loyalty.
Professional retail worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.
Knowledgeable [Desired Position] with solid foundation in customer service, merchandising, and inventory management. Proven track record of maintaining organized store layouts and assisting customers in finding products efficiently. Demonstrated ability to handle transactions and manage stock effectively.
Overview
35
35
years of professional experience
Work History
Retail Assistant
Sussanah’s on Sturt
05.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
Country Road
12.2023 - 04.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Business Owner
Stryde Ballarat
06.2013 - 07.2023
- Owner of a successful European shoe store located in Central Ballarat for 10 years.
- Attended shoe fairs twice a year to engage and consult with importers to select stock and order stock for upcoming seasons.
- Attended fashion fairs for supply of individual styles related to women's latest fashion.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Retail Manager
Inexterior
01.2011 - 04.2014
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
Merchandiser
Pumpkin Patch
01.2000 - 11.2011
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
Retail Assistant
Valpieds Shoes
01.1997 - 09.1999
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Educated customers on product features and benefits, leading to informed purchase decisions.
Retail Assistant
Chain Reaction
01.1990 - 12.1996
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- POS system operation
- Flexible schedule availability
- Sales floor organization
- Product restocking
- Visual merchandising
- Attention to detail
- Strong communication and interpersonal skills
- Positive customer engagement
Timeline
Retail Assistant
Sussanah’s on Sturt
05.2024 - Current
Retail Assistant
Country Road
12.2023 - 04.2024
Business Owner
Stryde Ballarat
06.2013 - 07.2023
Retail Manager
Inexterior
01.2011 - 04.2014
Merchandiser
Pumpkin Patch
01.2000 - 11.2011
Retail Assistant
Valpieds Shoes
01.1997 - 09.1999
Retail Assistant
Chain Reaction
01.1990 - 12.1996
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