KYM SAUZIER

- Maintain and expand the client database.

- Oversee daily operations of Ji'Ella Hairdressing.

- Control business expenses and manage inventory.

- Deliver exceptional customer service consistently.

- Develop and strengthen relationships with customers.

- Comply with industry standards and regulations.

- Uphold and enforce safety protocols and standards.

1. Salon Manager Responsibilities:

- Ensure the team consistently delivers high levels of customer service.

- Conduct training for staff on the salon's policies and procedures.

- Offer support to all members of the team.

- Handle and resolve client complaints and issues.

- Coordinate with external partners and vendors.

- Oversee inventory management and place orders as needed.

2. Day Spa Manager Duties:

- Organize and prepare all rooms and services for clients.

- Promote and sell spa packages.

- Welcome clients, manage bookings, and provide information.

- Operate and manage the spa management software.

3. Head Colourist Role:

- Supervise and ensure quality hair colouring services across the team.

- Create and maintain a training manual for team members.

- Keep the client database updated with accurate details.

4. Apprentice Tasks:

- Successfully complete hairdressing training programs.

- Execute tasks as directed by the manager.

- Assist and support fellow team members.

- Adhere to all salon policies and procedure.

- Offered guidance and educational support to other salons on colour techniques and trends.
- Conducted group seminars focusing on the introduction and application of new products and techniques.
- Led large-scale product presentations at various Hair Expos, showcasing the latest in hair colouring innovations.
- Traveled extensively throughout Australia to provide in-depth training on new product lines, ensuring salon professionals are up-to-date with the latest colouring tools and techniques.

- Conducted comprehensive training sessions for large audiences at Hair Expos, focusing on chemical straightening techniques and Bio Ionic products.
- Organized and led workshops throughout Perth, providing hands-on experience and in-depth knowledge on chemical straightening processes and the benefits of using Bio Ionic products.

- Served as a versatile hairdresser, skilled in a variety of hairdressing services.
- Fostered and maintained outstanding relationships with customers, ensuring satisfaction and loyalty.
- Complied with all industry standards to deliver high-quality service and maintain salon reputation.
- Participated in advanced training programs focused on Schwarzkopf colour techniques and retail products to enhance professional skill set.