Kym Sharma
Riverwood,Australia
Summary
Accomplished Senior Medical Secretary with a proven track record at Chris O’Brien Lifehouse, enhancing patient care efficiency and satisfaction through expert appointment coordination and staff supervision. Skilled in Microsoft Office Suite and fostering teamwork, I excel in multitasking and organizational abilities, significantly improving clinic workflows and patient relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Medical Secretary
Chris O’Brien Lifehouse
12.2023 - Current
- Manage daily administrative operations for a busy Cardiothoracic surgery, ensuring smooth workflow between medical staff, patients and visitors
- Coordinate patient appointments, procedures and follow-up visits, optimizing schedules to minimise delays and improve patient satisfaction
- Provide direct support to medical practitioners, including preparing patient charts, handling correspondence and maintaining accurate records
- Answer patient inquiries and address concerns professionally and empathetically, fostering positive relationships with patients and their families
- Manage complex appointment scheduling and optimize clinic workflows to enhance patient care efficiency
- Supervise and train a team, fostering a culture of excellence and collaboration
- Maintain and secure electronic medical records (EMRs) in compliance with HIPAA and facility policies
- Generate detailed medical reports and billing invoices
Team Leader
SouthDerm
Kogarah
01.2021 - 09.2023
- Company Overview: (Day Surgery)
- Excellent Communication Skills
- Scheduling and Planning Skills
- Problem-Solving
- Overseeing Daily Activities
- Receiving, greeting, admitting and discharging patients
- Handling a busy switchboard, responding and directing enquiries in a prompt, efficient and courteous manner
- Assessment of patient health fund eligibility and associated out of pocket expenses
- Accurate data entry of patient information
- Admission of day surgery patients and associated paperwork
- Maintaining and controlling of cash float
- Ensuring the dignity, privacy and comfort of all patients at all times and in all circumstances
- Maintained a positive work environment that promoted collaboration between team members
- (Day Surgery)
Medical Secretary
Integrated Specialist Medical Care
Kogarah
02.2018 - 01.2021
- Greeted patients and provided them with information and assistance
- Utilized booking systems and handled correspondence between patients and doctors
- Instructed patients to perform certain tasks before being seen
- Provide professional support and assistance to medical staff, scheduled and managed patients
- Answering phones, responding to emails, handling mail, collecting patient fees and payment and assisting with care when needed
- Daily dispatch of medical correspondence
- Process prescription requests and work closely with various medical professionals
- Dealing with workers comp and insurance
- Debt collection and dealing with PRODA and Medicare
Education
Certification in Medical Office Administration -
Wesley Health
Perth, WASkills
- Insurance claims processing
- Billing
- Staff training
- Supervision
- Patient scheduling
- Appointment coordination
- Organizational skills
- Multitasking skills
- Microsoft Office Suite
Certification
- Audit 4
- Bluechip
- Genie
- Shexie
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Senior Medical Secretary
Chris O’Brien Lifehouse
12.2023 - Current
Team Leader
SouthDerm
01.2021 - 09.2023
Medical Secretary
Integrated Specialist Medical Care
02.2018 - 01.2021
Certification in Medical Office Administration -
Wesley Health
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