Kym Smith
Scarborough,QLD
Summary
Dynamic wellness professional with a proven track record at Gaia Retreat & Day Spa, excelling in customer engagement and relationship building. Leveraged expertise in inventory monitoring and exceptional interpersonal skills to enhance client satisfaction and streamline operations. Achieved significant rapport through personalised service, contributing to a loyal client base and positive community relationships.
Overview
20
20
years of professional experience
Work History
Yoga and Massage With Kym
Self Employed
10.2018 - Current
- Implemented daily operating procedures to keep workspace clean, adequately stocked, and well-organized.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Booked appointments, answered phones, greeted clients, handled payments, and created client gift vouchers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Spa Receptionist
Gaia Retreat & Day Spa
12.2017 - 08.2018
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Communicated with spa team members if clients cancelled or changed appointment times.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Enforced spa policies, following company procedures at all times.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Updated customer records and maintained accurate client information.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
Atma Holistic Centre
Self Employed
01.2005 - 04.2015
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Adapted classes to meet needs of participants with varying fitness levels.
- Explained different yoga styles and poses to students.
- Kept studio area safe, organized, and comfortable for students.
- Arrived early to set up room, greet students, and answer questions.
- Built relationships with students to boost rapport and word-of-mouth referrals.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Managed a team of wellness professionals to ensure consistent delivery of high-quality programming across multiple locations.
- Served as a subject matter expert on workplace wellness matters, providing guidance and support to senior leadership on strategies for improving employee health and wellbeing.
- Promoted healthy lifestyles through various workshops, seminars, and fitness classes.
Education
Diploma of Yoga Teacher Training - Yoga Teacher
Sunra International School of Yoga
London, UK07-2001
Skills
- Store operations
- Stock replenishment
- Merchandise display
- Daily reporting
- Promotional planning
- Customer service
- Workplace safety
- Cash handling
- Team building
- Cash handling accuracy
- Sales proficiency
- Product ordering
- Marketing initiatives
- Promotional campaigns
- Front end operations
- Creativity and originality
- Developing brand messaging
- Financial recordkeeping
- Calendar and scheduling software
- Inventory and stocking
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Time management
- Attention to detail
- Excellent communication
- Reliability
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer engagement
- Relationship building
- Health and safety procedures
- Customer relations
- Superior work ethic
- Handling complaints
- Self motivation
- Product knowledge
- Interpersonal skills
- Adaptable to changing demands
Timeline
Yoga and Massage With Kym
Self Employed
10.2018 - Current
Spa Receptionist
Gaia Retreat & Day Spa
12.2017 - 08.2018
Atma Holistic Centre
Self Employed
01.2005 - 04.2015
Diploma of Yoga Teacher Training - Yoga Teacher
Sunra International School of Yoga
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