Kym Tom
Gracemere,QLD
Summary
Customer Service Associate experienced in enhancing customer satisfaction through effective communication and attention to detail. Achieved operational efficiency by training staff and ensuring safety compliance in fast-paced environments. Committed to delivering exceptional service and support while retaining comprehensive product and service knowledge for effective issue resolution.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Caltex
Rockhampton , QLD
08.2020 - 06.2026
- Provided excellent customer service by assisting customers with fuel purchases.
- Processed transactions accurately using point-of-sale systems for customer payments.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Assisted in training new staff on operational procedures and safety protocols.
- Conducted routine maintenance checks on fuel dispensers and related equipment.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Responded quickly to emergency situations such as spills or fires.
- Ensured safety regulations were followed at all times.
- Performed daily inventory checks of merchandise and supplies.
Fuel Station Attendant
Caltex
Rockhampton , QLD
10.2015 - 03.2020
- Provided excellent customer service by assisting customers with fuel purchases.
- Operated fuel pumps and monitored dispensing equipment for safety compliance.
- Managed fuel inventory, ensuring optimal stock levels to meet customer demand.
- Conducted routine maintenance checks on fuel dispensers and equipment to maintain operational safety.
- Assisted in training new staff on operational procedures and safety protocols.
- Operated cash register to process payments and issue receipts.
- Responded quickly to emergencies by assessing situations and providing effective solutions. to emergency situations such as spills or fires.
- Ensured safety regulations were followed at all times.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
Fuel Station Attendant
Caltex
Rockhampton , QLD
05.2010 - 08.2015
- Managed fuel inventory and ensured proper stock levels at the station.
- Operated fuel pumps and monitored dispensing equipment for safety compliance.
- Ensured safety regulations were followed at all times.
- Responded quickly to emergency situations such as spills or fires.
- Provided excellent customer service by assisting customers with fuel purchases.
- Assisted in training new employees on proper operating procedures.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
- Cleaned gas pumps and windows to enhance station appearance.
- Performed daily inventory checks of merchandise and supplies.
Fuel Station Attendant
Caltex
Rockhampton , QLD
08.2006 - 05.2010
- Provided excellent customer service by assisting customers with fuel purchases.
- Operated fuel pumps and monitored dispensing equipment for safety compliance.
- Managed fuel inventory and ensured proper stock levels at the station.
- Conducted routine maintenance checks on fuel dispensers and related equipment.
- Processed transactions accurately using point-of-sale systems for customer payments.
- Maintained cleanliness and organization of the fuel station environment.
- Operated cash register to process payments and issue receipts.
- Responded quickly to emergency situations such as spills or fires.
- Ensured safety regulations were followed at all times.
Education
St Columbians
Caboolture , QldSkills
- Point-of-sale systems
- Transaction processing
- Point-of-sale operation
- Cash handling expertise
- Fuel inventory management
- Inventory management
- Merchandise restocking
- Equipment maintenance
- Safety compliance
- Crisis management
- Staff training
- Customer service
- Customer engagement
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Workplace organization
References
References available upon request.
Timeline
Customer Service Associate
Caltex
08.2020 - 06.2026
Fuel Station Attendant
Caltex
10.2015 - 03.2020
Fuel Station Attendant
Caltex
05.2010 - 08.2015
Fuel Station Attendant
Caltex
08.2006 - 05.2010
St Columbians