Kym Tuckwell-Cvek
Summary
Knowledgeable and dedicated customer service professional with extensive experience with disadvantaged customers. Solid team player with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to workplace success. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Services Australia Centrelink
02.2021 - 08.2023
- Maintained client satisfaction with strategies that focused on addressing customer needs and resolving concerns
- Proficient use of multiple operating systems to provide high quality service to two federal departments
- Gave complex customers extra support, which included but not limited to clients with disabilities, disadvantage youth, recently released prisoners, flood victims and families affected by family violence
- Liaised with correctional centre to ensure prisoners were supported after release.
Retail Assistant Manager – Cotton On Kids
Cotton On Group
09.2018 - 02.2021
- Improved sales to over 15% above regions KPI's
- Organized staff schedules to optimize coverage for customer demands
- Coached junior employees so they were able to meet operational and sales goals
Small Business Manager/Personal Assistant
Wolf Roofing
02.2011 - 11.2016
- Orchestrated extensive contract sourcing
- Provided all administrative support including scheduling meetings, making travel arrangements and managing documentation
Skills
- Good Communication Skills
- Complex Problem-Solving
- Complaint Reviews
- Cultural Awareness
- Documentation
- Community Outreach
References
Service centre manager - Centrelink
Jessica Sore
0439210184
Timeline
Customer Service Specialist
Services Australia Centrelink
02.2021 - 08.2023
Retail Assistant Manager – Cotton On Kids
Cotton On Group
09.2018 - 02.2021
Small Business Manager/Personal Assistant
Wolf Roofing
02.2011 - 11.2016
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