Kym Wakelin
Adelaide,SA
Work Preference
Summary
As an Entrepreneurial Airbnb owner, on the board of the Terra Artemis Foundation, a complete lover of fitness, beach walks, positive experiences and my children, I offer progressive experiences in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven communication & time management skills. I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am organised and a motivated employee eager to apply my time management skills in various environments. I am seeking opportunities to expand skills whilst facilitating great growth.
Work History
Board Director
Terra Artemis Foundation
Adelaide, SA
09.2020 - Current
- Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
- Coordinated strategic goals and worked to secure funding for local Australian charities, programs and needs. (currently supporting The Great Barrier Reef foundation)
- Met with at least 20 prospective new charities and supporters monthly to build relationships, establish effective communications and generate possible funds for them.
- Ensuring all invested funds are aligned with our purpose.
- Researched, wrote and presented compelling funding proposals to our board to support, charities and to increase awareness and grow charitable revenue.
- Cultivated network of potential donors by attending government, animal and environmental events, including foundation SA events.
- Cultivated network of potential foundations/charities by attending opening events, building strong relationships with our preferred charities.
Air Bnb Owner/Manager of Operations
Kymberley Wakelin
Adelaide, SA
01.2018 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Resolved issues quickly through meticulous research and quick decision-making.
- Conferred with customers to understand needs and finalize purchase orders.
- Interviewed, trained and supervised employees.
- Kept up-to-date on regulatory changes affecting business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Kept records for production, inventory, income and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
Personal Carer
Kym Wakelin
Wembley Downs/Adelaide, WA/SA
12.2008 - Current
- Planned and prepared healthy meals and snacks for children and provided assistance with eating when necessary.
- Partnered with registered nurses and physiotherapists to provide care for children.
- Obtained sources of entertainment for children to provide full and enjoyable daily activities.
- Organised oral medications for children following dosage and schedule requirements.
- Helped children adjust to new lifestyles changes during periods of incapacitation or recuperation (moving from Perth WA to Adelaide for husbands work over a period of 10 years).
- Created safe and positive living situations for children by communicating with family and other family members about concerns or challenges.
- Laundered clothing and bedding to prevent infection & good personal hygiene routine.
- Drove clients to doctors' appointments and social outings.
- Maintained children's outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal happiness along with new skill sets.
- Assisted children with maintaining good personal hygiene.
- Meal planning to meet nutritional plans.
- Drove children to shop for groceries, attend doctor appointments and run errands.
- Built strong and trusting rapport with children's friends, families and community.
- Maintained cleanliness of children's environment by cleaning surfaces and washing clothes or dishes.
Sales & Marketing Coordinator
The Oaks Hotels & Resorts
Adelaide, SA
01.2006 - 01.2008
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Host
ANA / Shangrila Hotel
Sydney, SA
01.2004 - 01.2006
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took beverage orders and served drinks during peak meal times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
Certificate III - Fitness
Australian Institute of Fitness
01.2012
Annesley College
Skills
- Decision Making
- Team Building
- Multitasking and Organisation
- Schedule Coordination
- Complex Problem Solving
- Relationship Building
- Travel Coordination
- Documentation and Record keeping
- Multitasking and Prioritisation
- Adaptable and Resilient
- Honesty and Integrity
- Friendly and Relatable
- Delegation and Work Assignment
- Goal Setting
- Diligent Follow Through
- Guest Services
- Determining Room Rates
- Personnel Supervision
- Operational Efficiency
- Inventory Management
- Client Consultations
- Complaint Resolution
- Computer Skills
- Payment Processing
- Verbal and Written Communication
- Teamwork and Leadership
- Facilities Management
- Work Planning and Prioritisation
- Shift Scheduling
- Performance Evaluations
- Public Relations
- Budget Implementation
- Problem-Solving
- Group Bookings
- Policy and Procedures
- High-Volume Dining
- Check Payment Processing
- Menu Memorisation
- Seating Assignment Preparation
- Food Inspection
- Dining Crew Workflow Optimisation
- Active Listening and Communication
- Wait List Management
- Reservation Management
- Service-Oriented
- Flexible and Adaptable
- Highly Organised
- Front of House Management
- Creative Problem Solving
- Multi-Line Telephone Systems
- Team Player
- Self-Motivated
- Cleaning and Sanitising
- Personable and Friendly
- Reliable and Trustworthy
- Time Management and Prioritisation
- Opening and Closing Procedures
- Table Assignment Management
- Warm and Welcoming
- Customer-Oriented
- Front- and Back-of-House Coordination
- Large Party Preparation
- Customer Needs Assessment
- Relationship Selling
- Sales Goals Attainment
- Money Handling
- Sales Expertise
- Verbal/Written Communication
- Energetic Self-Starter
- Team Player Mentality
- Outgoing Personality
- Friendly and Outgoing
- Reliable and Punctual
- Written and Oral Communication Skills
- Listening Skills
- Excellent Communication Skills
Personal Information
- Title: Airbnb host/ Board member/ mum
- Availability: Open to work
Timeline
Board Director
Terra Artemis Foundation
09.2020 - Current
Air Bnb Owner/Manager of Operations
Kymberley Wakelin
01.2018 - Current
Personal Carer
Kym Wakelin
12.2008 - Current
Sales & Marketing Coordinator
The Oaks Hotels & Resorts
01.2006 - 01.2008
Host
ANA / Shangrila Hotel
01.2004 - 01.2006
Certificate III - Fitness
Australian Institute of Fitness
Annesley College