Kymberlee Cruz
Perth
Summary
Caseworker and professional with 10+ years of experience adept at managing diverse client portfolios and delivering comprehensive case management within a range of barriers. Skilled in conflict resolution, housing and homelessness, Mental health, AOD Barriers and Domestic and Family Violence. I thrive within the space of providing a high-level communication with clients using a person centred and solutions focused approach, fostering robust external relationships to enhance client outcomes.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reset Caseworker
Centrecare
10.2022 - 01.2024
- Referred incarcerated clients to community resources, facilitating smoother transitions
- Compiled detailed case reports, maintaining up-to-date documentation
- Coordinated with stakeholders like the Department of Justice for comprehensive client support
- Managed 35 client cases, providing comprehensive assessment and support plans for pre- and post-release periods, enhancing reintegration success
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Homelessness and Housing Caseworker
Thrive Program- Outcare in Partnership with Department of Housing
10.2019 - 01.2021
- Managed 20 clients, performing administrative duties and client assessments
- Conducted accurate client assessments, consulting with service providers for optimal care
- Addressed property issues, managing standards, behaviour, and tenancy debt
- Assisted clients in meeting needs, referring to additional services as required
- Planned and implemented person-centred case plans in line with policies and legislation
- Managed diverse client portfolio, executing comprehensive assessments and referrals to community support services, resulting in improved outcomes for tenants
- Fostered strong relationships with external agencies, enhancing employment opportunities and networking capabilities for clients
- Developed person-centered case plans, integrating financial inclusion support to address unique client needs and promote self-sufficiency
- Addressed complex property-related issues, including standards violations and disruptive behaviour, implementing effective solutions to maintain tenant stability
- Provided tailored assistance to clients, identifying and connecting them with appropriate services to meet individual needs and goals
Housing Coordinator (Maternity Contract)
Department of Housing
01.2018 - 01.2019
- Managed 150 properties and administrative tasks, ensuring smooth operations and tenant satisfaction
- Coordinated inspections using PIMS, achieving high accuracy and timely completion
- Organized property maintenance by collaborating with contractors and Tenant Support, ensuring effective communication
- Handled lease and bond paperwork to comply with tenancy regulations, maintaining high standards
- Developed effective strategies for arrears management, implementing tailored payment arrangements to reduce delinquencies
Transfer Coordinator and Administrative Assistant (Maternity Contract)
Season’s Funeral Service
01.2017 - 01.2018
- Coordinated with clients for community service referrals, enhancing support options and client satisfaction
- Managed SRS program and administrative duties, ensuring seamless operations and accuracy
- Arranged funeral bookings, meeting family needs with empathy and precision
- Coordinated personalized funeral services, providing compassionate support and efficient administration
- Introduced new approaches to personalize funeral assistance, creating meaningful experiences for families during difficult times
Senior Customer Service Assistant
Coles Supermarkets
08.2014 - 12.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional support by thoroughly understanding product offerings and anticipating customer needs.
- Mentored junior staff to enhance their product knowledge and customer service skills.
- Identified areas for improvement in company policies, resulting in more efficient customer interactions.
- Fostered strong relationships with clients by consistently delivering prompt, friendly service that exceeded expectations.
- Collaborated with team members to boost overall performance and improve customer experience.
- Increased customer loyalty with personalized service and follow-up on resolved issues.
- Resolved escalated customer complaints with diplomacy, maintaining a high level of professionalism at all times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Diploma in Property Services - Agency management
Tafe NSW
12.2016
Certificate 5 in Real estate - Property Management
Westcoast Property Training
02.2025
Skills
- Effective Conflict Management
- Effective Time Management
- Volunteer Engagement Strategies
- Partnership Development
- Case Coordination
- Client Relations
- Advanced Communication Proficiency
- Resilience building
- Case file documentation
- Referral coordination
- Relationship building
- Administrative management
- Trauma informed care framework
- Treatment Planning
- Trauma-informed care
- Problem-solving abilities
Certification
Jan 2024
Mental Health First Aid Australia
MHFAA
Feb 2024
Negotiation crisis intervention and manage conflict
RT&C
Apr 2024 - Apr 2024
NDIS Worker orientation
Jun 2024 - Jun 2024
Food Handler Certification
Food Safe
Nov 2023 - Nov 2023
Provide First Aid And CPR
St John
Feb 2020
Trauma Informed Care
Evolve Events
April 2020
Working with People Who Self Harm
MHPOD
April 2020 - April 2020
Mental Health Care for The Indigenous Australians
MHPOD
Apr 2020 - Apr 2020
Eating Disorders Support
MHPOD
Apr 2020 - Apr 2020
Relapse Prevention
MHPOD
Working With People Who Are at Risk of Suicide.
MHPOD
Jul 2023 - Jul 2023
Provide Responsible Gambling Services
EOT.EDU.AU
Dec 2017
Provide Responsible Services of Alcohol
EOT
Dec 2017
Timeline
Reset Caseworker
Centrecare
10.2022 - 01.2024
Homelessness and Housing Caseworker
Thrive Program- Outcare in Partnership with Department of Housing
10.2019 - 01.2021
Housing Coordinator (Maternity Contract)
Department of Housing
01.2018 - 01.2019
Transfer Coordinator and Administrative Assistant (Maternity Contract)
Season’s Funeral Service
01.2017 - 01.2018
Senior Customer Service Assistant
Coles Supermarkets
08.2014 - 12.2016
Certificate 5 in Real estate - Property Management
Westcoast Property Training
Diploma in Property Services - Agency management
Tafe NSW
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