Kymberly Harris
Regency Downs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Ipswich City Council
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Completed data entry to record call notes, suggestions and questions.
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Customer Service & Fast Food
Hungry Jack's
09.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Fast Food
KFC
08.2020 - 01.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
Customer Service Attendant
Liberty
09.2019 - 04.2020
- Pumped gas for guests and took payments.
- Cleaned up gas and other spills in accordance with spill procedures.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Promoted special offers and discounts to customers to maximize sales.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
Completed Year 9
Laidley State High School
Laidley, QLDCompleted Year 10
Lockyer District State High School
Gatton, QLDSkills
- Quality Deliverables
- Records Maintenance
- Employee Timesheet Processing
- Administrative Duties
- Clearing Casings
- Daily Transactions Review
- Calm and Professional Under Pressure
- Upselling
Timeline
Customer Service Officer
Ipswich City Council
06.2023 - Current
Customer Service & Fast Food
Hungry Jack's
09.2022 - 07.2023
Customer Service Fast Food
KFC
08.2020 - 01.2022
Customer Service Attendant
Liberty
09.2019 - 04.2020
Completed Year 9
Laidley State High School
Completed Year 10
Lockyer District State High School
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