Animals
KYNAN ROBINSON
Wentworth Point,NSW
Summary
Focused and determined worker, successfully handles fast paced work environments. Proven willingness to take on any task to support the team. Offers fast learning and strong adaptability to any situation.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Claims Coordinator
Stramit
03.2023 - Current
- Responsible for investigating the validity of a variety of claims such as stock & and Pricing claims and back charges.
- Working as part of a team, accepting tasks within Salesforce and using various systems such as Movex,
- Salesforce, Laserfiche, Leopard, and a portal designed for Stramit's claims.
- Assisted in collating learning material from within the team and combining it into one succinct document.
- Assisted the team with their learning by taking part in regular meetings to train and discuss difficult cases.
- Administration & Customer Service.
Administration Officer
New Horizons
04.2021 - 03.2023
- Part of a 5-man team that created over 10 thousand Leads, Opportunities, and Quotes within Salesforce and
- Lumary; generating Service Level agreements between clients and New Horizons.
- Personally Onboarded hundreds of clients and assessed the risks for Support Workers to work with this participant; considering the safety of both the worker and the client.
- Participated in multiple data cleanup projects to ensure correct scheduling and billing by generating and analyzing service delivery reports and advising finance team of amendments.
- Kept up to date with expiring NDIS plans by generating the relevant report and updated the new Service.
- Agreements by liaising with external stakeholders and clients
- Managed internal stakeholders to confirm allocated services fit within client NDIS budgets using the NDIS Price Guide and New Horizons policies.
- Above and beyond customer service for inquiries, expression of interests and staff roster changes by showing active listening and problem-solving skills.
- Strong team player but also highly independent and proactive, demonstrated by completing daily tasks consistently in conjunction with helping team members reach their goals and resolutions.
Customer Service Representative
Datacom
05.2020 - 11.2020
- Protected customer and company information with strict use of security procedures as directed by the client:
- Services Australia.
- Investigated and resolved customer concerns relating to study requirements, Rent Assistance and weekly wages
- Reviewed customer documentation to ensure correct profile configuration.
- Collected additional information and records from customers by telephone and letter.
- Entered new and updated Centrelink claims data into Services Australia’s system.
- Determined payment or denial of each claim based on established rules and processes.
Medical Receptionist
QSCAN
11.2019 - 03.2020
- Managed Reception desk by answering telephones and greeting patients.
- Scheduled scans and procedures for patients based on medical guidelines.
- Recorded patient information and verified insurance coverage
- Transmitted medical records and correspondence on behalf of patients and practitioners.
Medical Receptionist
My Podiatrist, Mill Park
07.2018 - 05.2019
- Managed Reception desk by answering telephones and greeting patients.
- Handled payments for goods and services with a cheerful and calm demeanour.
- Managed bookkeeping needs by tracking daily balances, pursuing collections and sending invoices.
- Increased office business by calling existing patients to set up recurring appointments.
- Coordinated ingoing and outgoing medical referrals and collected Medicare Care Plans for the 5 allocated sessions a year.
- Updated procedures and policies to make Medicare claims and clean up a 2 year backlog of unpaid invoices.
- Liaised with It consultant on website updates and prepared content.
Education
High School Diploma -
Nagle College
Bairnsdale, VIC 2007 - 2012
Bachelor’s - Psychological Science
Deakin University
Burwood 2014 - 2017
Skills
- Billing Codes
- Clerical Support
- Administrative Support
- Data Entry
- Document and File Management
- Outbound Calls
- Inbound Calls
- Client Correspondence
- Customer Billing
- Credit and Cash Transactions
- Safety and Cleanliness Standards
Interests
Video Games
Digital Art
Fantasy & Sci-Fi
Timeline
Claims Coordinator
Stramit
03.2023 - Current
Administration Officer
New Horizons
04.2021 - 03.2023
Customer Service Representative
Datacom
05.2020 - 11.2020
Medical Receptionist
QSCAN
11.2019 - 03.2020
Medical Receptionist
My Podiatrist, Mill Park
07.2018 - 05.2019
Bachelor’s - Psychological Science
Deakin University
2014 - 2017
High School Diploma -
Nagle College
2007 - 2012
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