Kyoko Ling
Perth,WA
Summary
Positive personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
I'm hoping to find a full-time position that offers professional challenges that require excellent time management and problem-solving skills.
Passionate worker, fast learner, detail-oriented plus efficient team player with strong organisational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager in Training
Sushi Hub
07.2024 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervisor
Sushi Hub
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
Sushi Chef
Sushi Hub
11.2020 - Current
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Education
Graduate Diploma - Tourism And Hospitality Management
Edith Cowan College
Perth, WA02.2020
Skills
- Ability to multitask
- Outstanding verbal and written communication
- Complaint resolution
- Strategic sales knowledge
- Excellent customer care
- Employee Scheduling
Certification
Here are some cerfitications that I think will help with my resume,
National Police Certificate
First Aid and CPR Certificate
Additional Information
I will go out of my way to help the company thrive among its competitors and willing to learn what requirements are essential for the role. Can take criticism to make further improvements.
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
English
Full Professional
Timeline
Store Manager in Training
Sushi Hub
07.2024 - Current
Supervisor
Sushi Hub
03.2023 - Current
Sushi Chef
Sushi Hub
11.2020 - Current
Graduate Diploma - Tourism And Hospitality Management
Edith Cowan College
Here are some cerfitications that I think will help with my resume,
National Police Certificate
First Aid and CPR Certificate
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