Kyoshic Raj Roy Chowdhury
57 Hazelton Street, Riverhills,NSW
Summary
Experienced in building and sustaining strong client relationships, utilizing effective communication and problem-solving skills to address client needs and ensure satisfaction. Demonstrated track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Manager- Priority Banking
Standard Chartered Bank
05.2023 - 06.2025
- Anticipates customer needs and provide services that are beyond customer expectations.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Led cross-functional teams to enhance customer service delivery and operational efficiency.
- Mentored junior relationship managers, fostering professional growth and enhancing team capabilities.
- Collaborated with compliance teams to ensure adherence to regulatory frameworks and internal policies.
- Facilitated training sessions on product knowledge and sales techniques to improve team performance.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Relationship Manager-Premium Banking
Standard Chartered Bank
03.2020 - 05.2023
- Achieve set target in terms of building asset & liabilities, manage the assigned premium portfolio through management.
- Help and organize sales promotion campaign in co-ordination with the branch & other sales channels.
- Ensure Proper documentation for Retail Banking Products for all clients and keep the error rate within acceptable rate.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Executed financial solutions tailored to client needs, supporting revenue growth initiatives.
- Analyzed market trends to provide strategic insights, ensuring alignment with business objectives.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Conducted regular reviews of client portfolios, recommending adjustments based on performance analysis and market conditions.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Executive-Corporate Sales
FedEx
09.2018 - 02.2020
- Develops new business and grows revenue by identifying potential new customer’s discussing the customer’s supply chain with decision makers and other customer representatives, analyzing customer’s needs, and developing and implementing solutions.
- Coordinates and collaborates with internal teams, such as sales counterparts as well as other internal partners to provide a seamless and outstanding customer experience.
- Led cross-functional teams to streamline operational processes and improve service delivery.
- Developed strategic initiatives to enhance customer satisfaction and loyalty within service sectors.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Coordinated logistics operations, ensuring timely and efficient package delivery across regional networks.
Education
Master of Business Administration - Human Resource Management
University of Chittagong
01.2016
Bachelor of Business Administration - Management
University of Chittagong
01.2015
Skills
- Skilled at making informed decisions
- Navigating customer objections
- Experienced with MS Office applications
- Strengthening interpersonal relationships
- Clear interpersonal communication
- Client relationship management
- Team leadership
- Risk management
- Business development
- Sales data analysis
- Account management
- Strategic planning
- Customer portfolio management
- Critical thinking
- Public speaking
Accomplishments
- Winner of the Q1 2025 Sales Campaign, demonstrating exceptional sales performance and strategic execution.
- Q3 2024 Asset & Liability Campaign Winner by achieving 5th place nationally in Bangladesh, developing strong financial acumen and strategic insight in a competitive market.
- Awarded as Star Relationship Manager – Premium Banking for the month of October & May 2022.
- Secured Champion position in Saadiq Best Relationship Manager, Saadiq CASA Premium Category 2022.
- Achieved Innovation Spirit Award at Chapter 3 Ideathon Challenge awarded by CEO.
Certification
- Certified Bancassurance financial advisor, Trained by MetLife.
- Training on Bancassurance by Bangladesh Insurance Academy.
Languages
English
Hindi
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Regularly practice mindfulness and meditation for overall wellness
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Volunteering at local animal shelters and rescue organizations
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Relationship Manager- Priority Banking
Standard Chartered Bank
05.2023 - 06.2025
Relationship Manager-Premium Banking
Standard Chartered Bank
03.2020 - 05.2023
Executive-Corporate Sales
FedEx
09.2018 - 02.2020
Bachelor of Business Administration - Management
University of Chittagong
Master of Business Administration - Human Resource Management
University of Chittagong
Training
- Foundation training of BIBM for the executive of Standard Chartered.
- Training on BANCASSURANCE by Bangladesh Insurance Academy.
- BANCASSURANCE refresher training by MetLife.
Hobbies and Interests
Professional: Operation & Marketing, Sales, Product and Market Development., Personal: Travelling, Music, Cultural Activities and Networking with people
Innovation spirit award at chapter 3 ideathon challange by standard chareterd CEO
Achieved Innovation spirit Award at Chapter 3 Ideathon challenge awarded by Standard Chartered Bangladesh CEO.
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