Kypros Eleftheriou
Revesby
Summary
Accomplished leader with a proven track record at Chief and Coles Supermarket, adept in premises patrol and staff development. Excelled in enhancing operational efficiency and employee engagement, significantly increasing revenue. Skilled in conflict resolution and investigation documentation, consistently ensuring safety and compliance while fostering team growth.
Overview
9
9
years of professional experience
Work History
Security Officer
Chief
08.2024 - Current
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Duty Manager Supervisor
Coles Supermarket
06.2022 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Site Supervisor
Shark Hotel (AVS)
01.2018 - 08.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Wrote and submitted daily reports on security team operations.
- Recorded incident reports with detailed accounts of occurrences.
- Managed team schedules to provide effective security coverage for building needs.
- Removed unauthorized persons from facility grounds.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
Sales Supervisor
OWS Tiles
05.2017 - 01.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Analyzed sales data to set quotas and assess potential areas of growth.
Retail Sales Worker
Metro Petroleum Belmore
03.2016 - 01.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Information Technology - Information And Communication Technology
UTS
Sydney, NSW05-2023
High School Diploma -
Kingsgrove High School
Kingsgrove, NSW09-2017
Skills
- Arrest procedures
- Premises patrol
- Investigation documentation
- Visitor tracking
- Health and safety compliance
- Employee engagement
- Operational efficiency
- Budgeting expertise
- Staff management
- Staff development
- Money handling
- Conflict resolution
Languages
Chinese (Mandarin)
Native or Bilingual
Greek
Native or Bilingual
English
Native or Bilingual
Japanese
Full Professional
Timeline
Security Officer
Chief
08.2024 - Current
Duty Manager Supervisor
Coles Supermarket
06.2022 - 12.2024
Security Site Supervisor
Shark Hotel (AVS)
01.2018 - 08.2024
Sales Supervisor
OWS Tiles
05.2017 - 01.2019
Retail Sales Worker
Metro Petroleum Belmore
03.2016 - 01.2017
Bachelor of Information Technology - Information And Communication Technology
UTS
High School Diploma -
Kingsgrove High School
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