Kyra Hubbard
Albury,NSW
Summary
Dedicated to the Flooring Industry with a history of meeting company goals utilizing consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Passionate about providing product knowledge to clients to meet individual needs. Excellent with verbal and written communication. Hardworking with a great knowledge of customer service, business management, supplier relationships, product knowledge, measuring/quoting, performing product and installation inspections, performing tasks to high standard and working effectively with a team or individually.
Overview
6
6
years of professional experience
Work History
Franchisee
Harvey Norman Flooring
12.2022 - 03.2023
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
- Streamlined operational processes for improved efficiency across aspects of the franchise business.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Built strong relationships with suppliers, negotiating favourable terms and ensuring timely delivery of products and services.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
Sales Consultant
Harvey Norman Flooring
06.2022 - 12.2022
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Creditor's Clerk
Harvey Norman Admin
11.2021 - 06.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Produced high-quality communications for internal and external use.
- Monitored outstanding invoices and performed collections duties.
Sales Consultant
Harvey Norman Flooring
06.2017 - 11.2021
- Same Duties as above sale consultant position
Education
Certificate III - Early Childhood Education
TAFE NSW
Albury, NSW01.2022
Certificate II - General Education
TAFE VIC
Wodonga 12.2015
Completion To Year 10 -
James Fallon High School
North Albury, NSW12.2014
Skills
- Business Networking
- Operations Management
- Franchise Relations
- Technology proficiency
- Brand Compliance
- Business Development
- Data Analysis
- Customer Service Management
- Inventory Management
- Team Collaboration
- Problem-solving abilities
- Product Promotion
- Excellent Communication
Timeline
Franchisee
Harvey Norman Flooring
12.2022 - 03.2023
Sales Consultant
Harvey Norman Flooring
06.2022 - 12.2022
Creditor's Clerk
Harvey Norman Admin
11.2021 - 06.2022
Sales Consultant
Harvey Norman Flooring
06.2017 - 11.2021
Certificate III - Early Childhood Education
TAFE NSW
Certificate II - General Education
TAFE VIC
Completion To Year 10 -
James Fallon High School
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