Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Kyra Nianiakos

Bulleen,VIC

Summary

Dynamic professional with extensive experience at Woolworths, excelling in customer relationship management and team collaboration. Proven track record in enhancing operational efficiency and implementing innovative solutions. Skilled in effective communication and inventory management, consistently delivering exceptional service and maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Bakehouse 'Second in Command'

Woolworths
Templestowe, Victoria
10.2024 - Current
  • Assisted in daily operations and maintained high standards of customer service.
  • Supported inventory management by monitoring stock levels and reporting discrepancies.
  • Implemented store promotions and ensured proper product placement for visibility.
  • Ensured compliance with organizational policies, government regulations and safety standards.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prepared fresh ingredients according to food safety standards and recipes.
  • Operated kitchen equipment such as mixers, slicers, and ovens efficiently.
  • Assisted in the assembly of food items for service or packaging.
  • Maintained cleanliness and organization of workstations throughout shifts.

Front End Supervisor

Woolworths
Templestowe, Victoria
01.2022 - Current
  • Supervised daily front-end operations and staff activities for efficiency.
  • Trained new employees on customer service and cash handling procedures.
  • Assisted in resolving customer complaints with effective communication skills.
  • Monitored checkout processes to maintain speed and accuracy of transactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

Online Personal Shopper 'Second in Command'

Woolworths
Templestowe, Victoria
03.2023 - 11.2024
  • Managed online orders and ensured timely delivery of products.
  • Maintained up-to-date knowledge of promotions and product availability.
  • Utilized digital tools to track inventory and manage stock levels.
  • Communicated effectively with customers to address inquiries and concerns.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Greeted customers and provided excellent customer service.
  • Processed refunds, returns and exchanges efficiently.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Analyzed consumer feedback data to understand customer needs better.

Volunteer

Red Cross
Werribee, Victoria
01.2023 - 02.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted in setting up stages, booths, and signage for events.

Crew Team Member

McDonalds
Templestowe, Victoria
03.2021 - 03.2022
  • Prepared and assembled food items according to company standards.
  • Provided excellent customer service by taking orders and addressing concerns.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Operated kitchen equipment safely to ensure food quality and safety.
  • Collaborated with team members to support fast-paced service demands.
  • Followed safety protocols while handling food and cleaning supplies.
  • Stocked supplies to ensure efficient workflow during busy hours.
  • Cleaned work areas regularly throughout shift.
  • Operated cash register accurately and efficiently.

Education

Bachelor of Communications - Public Relations and Digital and Social Media

Deakin University
Melbourne, VIC
11-2025

VCE -

East Doncaster Secondary College
Melbourne, VIC
11-2022

Skills

  • Content creation
  • Customer relationship management
  • Effective communication
  • Industry awareness
  • Social media management
  • Team collaboration
  • Time management

Accomplishments

  • Balanced Full-Time Study with 30+ Hours of Work Weekly
    Maintained strong academic performance while working part-time, demonstrating discipline, time management, and commitment.
  • Team Captain – Local Basketball Club
    Led team communications, promoted strong morale, and demonstrated leadership on and off the court.
  • Led University PR & Digital Campaign Projects
    Took initiative in team-based assignments to manage content, delegate tasks, and present campaign strategy with confidence and clarity.
  • Customer service recognition (your workplace) commended by supervisors for consistency, initiative, and mentoring new staff in high-pressure customer environments
  • Academic excellence award receiving a study score of 45 in food studies
  • 3 leadership roles within Woolworths

Languages

Greek
Professional

References

References available upon request.

Timeline

Bakehouse 'Second in Command'

Woolworths
10.2024 - Current

Online Personal Shopper 'Second in Command'

Woolworths
03.2023 - 11.2024

Volunteer

Red Cross
01.2023 - 02.2023

Front End Supervisor

Woolworths
01.2022 - Current

Crew Team Member

McDonalds
03.2021 - 03.2022

Bachelor of Communications - Public Relations and Digital and Social Media

Deakin University

VCE -

East Doncaster Secondary College

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Kyra Nianiakos