Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyra Pike

Launceston,TAS

Summary

Compassionate and dependable professional with a strong background in administration, customer service, and hygiene-sensitive environments. Seeking to begin a meaningful career as a Mortuary Assistant, driven by a deep respect for the role, and a commitment to supporting families with dignity and care. Skilled in handling sensitive tasks discreetly, maintaining cleanliness, procedural accuracy, and working calmly under pressure. Known for emotional resilience, reliability, and a respectful, professional presence in all interactions.

Overview

8
8
years of professional experience

Work History

ADMININISTRATION ASSISTANT

PETS DOMAIN
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

HOUSE KEEPING

OLDE TUDOR
Launceston, Tasmania
04.2022 - 07.2024
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Enhanced customer experience with thorough training of front office and housekeeping teams.
  • Provided ongoing training and support to housekeeping team members, fostering professional growth and development.
  • Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
  • Assisted the housekeeping department with cleaning activities such as sweeping, mopping, dusting, and polishing.
  • Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.

WAITRESS

OLDE TUDOR
09.2019 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

CHEF

HUNGRY JACKS
10.2017 - 09.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

Certificate III - Business Administration

Learning Partners
Launceston, TAS
06-2025

RSA Renewed - RSA

Access all area's training
Launceston, TAS
01.2024

Year 11 -

Launceston College
Launceston, TAS
01.2019

Some College (No Degree) -

Brooks High School
Launceston, TAS

Skills

  • Effective communication
  • Responsible alcohol service
  • Payment processing
  • Strong multitasking
  • Highly reliable
  • Customer service
  • Team collaboration
  • Data entry
  • Office administration
  • Administrative support
  • Microsoft Excel
  • Multi-line phone systems

References

  • Karen, Burgess, Pets Domain Manager, 0457168349, Pets Domain
  • Sue-Ellen, Quinn, Housekeeping Supervisor, 0475 735 491, Olde Tudor
  • Lauree, Aldrad, Manager, 0402 390 063, Hungry Jacks

Timeline

ADMININISTRATION ASSISTANT

PETS DOMAIN
07.2024 - Current

HOUSE KEEPING

OLDE TUDOR
04.2022 - 07.2024

WAITRESS

OLDE TUDOR
09.2019 - 03.2020

CHEF

HUNGRY JACKS
10.2017 - 09.2019

Certificate III - Business Administration

Learning Partners

RSA Renewed - RSA

Access all area's training

Year 11 -

Launceston College

Some College (No Degree) -

Brooks High School

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Kyra Pike