Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Kyra Sawtell

Brisbane,QLD

Summary

Dynamic professional with a robust work ethic and exceptional customer service skills developed at Reading Cinemas Newmarket. Demonstrates a proven ability to efficiently resolve conflicts and enhance customer experiences, contributing to overall satisfaction. Experienced in team leadership and proficient in POS operations, consistently delivering results while ensuring a clean and organized environment. Aiming to leverage these skills in a challenging new role that prioritizes customer engagement.

Overview

4
4
years of professional experience

Work History

Cinema Worker

Reading Cinemas Newmarket
06.2022 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Prepare event spaces for major film events held at the workplace.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Greeted and assisted customers to foster positive experiences.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.

Internship Position

La Boite Theatre Company
04.2023 - 06.2023
  • Worked alongside the Sponsorship and Marketing team.
  • Created invitations, completed data documents, and helped in the office, and other sectors where needed.
  • Created props and information packages for the upcoming shows that were commencing during that time.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Bakery Worker

Brumbys Bakery Rode Road
11.2020 - 06.2022
  • Rotated stock regularly to prevent spoilage due to overstocking or outdating.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Assisted in training new staff members on proper methods of preparing and serving bakery items.
  • Operated cash registers, processed transactions, and handled cash accurately.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.

Education

Bachelor of Creative Industries - Media and Communications, Business Management, HR Management

Queensland University of Technology (QUT)
Kelvin Grove, QLD
12.2023

Skills

  • Search Engine Optimization
  • Digital Design
  • Web Content Writing
  • Customer Service
  • Efficient Time Management
  • Ability to be Organized
  • Complex Problem-Solving
  • Ability to work in a diverse team
  • POS operation
  • Team leadership
  • Conflict resolution
  • Cash handling
  • Cleanliness maintenance
  • Food safety
  • Strong work ethic
  • Microsoft office
  • Decision-making
  • Attention to detail

Websites

References

  • Kate Brown, Cinema Manager, Reading Cinemas Newmarket
  • Louise Pratt, Owner / Manager, Brumbys Bakery Rode Road
  • Naomia Herzog, Principal, Business Development

Timeline

Internship Position

La Boite Theatre Company
04.2023 - 06.2023

Cinema Worker

Reading Cinemas Newmarket
06.2022 - Current

Bakery Worker

Brumbys Bakery Rode Road
11.2020 - 06.2022

Bachelor of Creative Industries - Media and Communications, Business Management, HR Management

Queensland University of Technology (QUT)

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Kyra Sawtell