Kyra Workman
Smiths Lake,NSW
Summary
Dynamic and customer-focused professional with a proven track record at Pacific Palms Bowling Club, excelling in drink preparation and responsible alcohol service. Recognized for enhancing customer satisfaction and loyalty through effective communication and teamwork, while maintaining high standards of cleanliness and hygiene in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bar Staff Member
Pacific Palms Bowling Club
Smiths Lake, NSW
02.2023 - 11.2023
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
Retail Sales Associate
BWS
Forster, NSW
09.2021 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Cleaner
Busy Beavers Cleaning Co
Forster, NSW
09.2020 - 02.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Kitchen Hand
Huey’s at Blueys Pizzeria
Blueys Beach, NSW
07.2019 - 09.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
Education
High School Diploma - Year 10
Alesco Senior College
Tuncurry2017
Skills
- Strong multitasking
- Team player attitude
- Menu memorization
- Customer service focus
- Cleanliness and hygiene
- Cash handling expertise
- Alcohol awareness
- Food safety
- Drink preparation
- Customer service
- Responsible alcohol service
- Cash register operation
- Sales expertise
- Clear and effective communication
- Handling difficult customers
- Order management
- New hire training
Certification
RSA and RCG
Timeline
Bar Staff Member
Pacific Palms Bowling Club
02.2023 - 11.2023
Retail Sales Associate
BWS
09.2021 - 12.2022
Cleaner
Busy Beavers Cleaning Co
09.2020 - 02.2021
Kitchen Hand
Huey’s at Blueys Pizzeria
07.2019 - 09.2019
High School Diploma - Year 10
Alesco Senior College