Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Demonstrated Skills
Languages
Timeline
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Kyra Yang

Kyra Yang

Brisbane,Australia

Summary

With 1 year of dedicated customer service experience, I thrive in connecting with people and resolving challenges to create seamless, positive experiences. What excites me most about customer service is the opportunity to transform frustrations into trust—a skill I honed through active listening, empathy, and creative problem-solving.

My passion for Balenciaga stems from its bold fusion of avant-garde innovation and timeless craftsmanship, mirroring my belief that exceptional service blends professionalism with personalized care. Fluent in both English and Mandarin, I bridge cultural nuances to deliver tailored support for diverse clientele.

Whether navigating complex inquiries or celebrating a client’s satisfaction, I aim to embody the precision and elegance Balenciaga represents.

Overview

4
4
years of professional experience

Work History

Part-time Employee

AU Post Office retails
Brisbane, Australia
04.2025 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Part-time Market Seller

Queensland Market
Brisbane, Australia
10.2023 - 12.2023
  • Responsible for the display of jewelry, thus developing the ability to do things carefully
  • Introducing products to customers, thus improving the ability to communicate with them
  • Conducted market research and analyzed customer feedback to identify new sales opportunities.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Internship Teacher in Logistics

Shenzhen No. 2 Vocational and Technical College
ShenZhen, China
09.2022 - 11.2022
  • Improved logical and presentation skills through lectures and public sessions.
  • During my time as a classroom teacher I learned how to manage students, deal with conflicts, and improve my leadership and management skills.

Purchasing Intern

Pearl River Piano Group Co., Ltd
GuangZhou, China
07.2021 - 08.2021
  • Processing of procurement department-related data
  • Comparison of online links for office supplies
  • Proofreading of inventory codes for purchased parts

Education

Master of Business - Marketing & Supply Chain Management

The University of Queensland
Brisbane, Australia
12.2024

Bachelor of Business - Logistics Management

Guangdong Normal University of Technology
GuangZhou, China
01.2023

Skills

  • Market Research & Analysis
  • Customer service
  • Teamwork skills
  • Excellent communication
  • FLUENT IN Chinese

Accomplishments

  • IELTS overall score 6.5
  • National Computer Rank Examination Certificate of Level 2

Hobbies and Interests

Intercultural communication and language learning

Demonstrated Skills

Conducted comprehensive market research to identify trends

Coordinate and communicate with team members

Proficient in using Microsoft Office software (Word, Excel, PowerPoint, Outlook)

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Full Professional

Timeline

Part-time Employee

AU Post Office retails
04.2025 - Current

Part-time Market Seller

Queensland Market
10.2023 - 12.2023

Internship Teacher in Logistics

Shenzhen No. 2 Vocational and Technical College
09.2022 - 11.2022

Purchasing Intern

Pearl River Piano Group Co., Ltd
07.2021 - 08.2021

Master of Business - Marketing & Supply Chain Management

The University of Queensland

Bachelor of Business - Logistics Management

Guangdong Normal University of Technology

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Kyra Yang