KYRAH SHEATHER
Summary
I seek to further my career in an organisation or company where high personal standards, efficiency and integrity are expected and rewarded.
Overview
9
9
years of professional experience
Work History
In Home Cleaning
NDIS
06.2023 - 11.2023
- Supported clients during challenging times by providing emotional support and empathetic listening when needed.
- Exceeded client expectations through dedicated attention to detail and open communication.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Deep cleaning
Retail Assistant
Rockmans
09.2020 - 04.2021
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Waitress
Hello Harry's
02.2019 - 09.2019
- Presented menu and provided information about ingredients, reducing potential food allergies
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
- Answered telephones to take reservations or to-go orders
- Listened to customer concerns and complaints and quickly rectified issues.
Shellharbour Sharks Football Club
Volunteer Work - Canteen
03.2016 - 07.2019
- serving customers
- handling money
- food preparation
- cleaning
Cleaner
West End Cleaning
02.2018 - 04.2019
- Interacted professionally with employees and clients
- Stocked individual rooms and common areas with proper supplies
- Cleaned building common areas, offices, houses, and completed end of lease cleaning.
Retail Assistant
TK MAXX
01.2018 - 08.2018
- Exchanged merchandise for customers and accepted returns
- Watched for and recognized security risks and thefts
- Arranged and displayed merchandise to promote sales
- Greeted customers and ascertained what each customer wanted and needed
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Cleaned shelves, counters, and tables.
Waitress - All Rounder
Kylin Court Restaurant
01.2015 - 03.2017
- Presented menu and provided information about ingredients, reducing potential food allergies
- Upsold drinks and desserts, boosting revenue and profit
- Greeted and escorted guests to tables, fostering warm welcome
- Liaised with cooks to review menu changes and service specifications
- Complied with health department regulations to prevent foodborne illness
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
Education
High School Diploma -
Warilla High School
Warilla, NSWCert II And Cert III In Retail -
Vocational pathways program
Shellharbour, NSWThe Basics of Infection Prevention And Control
Australian Commission
Shellharbour, NSW10.2023
NDIS
Quality And Safeguards Commission
Warilla, NSW02.2020
Skills
- PPE Guideline Compliance
- Conflict and Complaint Resolution
- Warm and Friendly
- Able to work as a Team Player or on my own
- Strong communication - able to actively listen
- Effective time management skills
- Understanding Customer Needs
- Engaging with Diverse Customers
- Sales Promotion
- Complaint Handling
References
Naomi Ryan, Manager, (040) 094-7679, Naomi.Ryan@Disabilitytrust.org.au
Timeline
In Home Cleaning
NDIS
06.2023 - 11.2023
Retail Assistant
Rockmans
09.2020 - 04.2021
Waitress
Hello Harry's
02.2019 - 09.2019
Cleaner
West End Cleaning
02.2018 - 04.2019
Retail Assistant
TK MAXX
01.2018 - 08.2018
Shellharbour Sharks Football Club
Volunteer Work - Canteen
03.2016 - 07.2019
Waitress - All Rounder
Kylin Court Restaurant
01.2015 - 03.2017
High School Diploma -
Warilla High School
Cert II And Cert III In Retail -
Vocational pathways program
The Basics of Infection Prevention And Control
Australian Commission
NDIS
Quality And Safeguards Commission