Kyron Burgess
8 Bank Cres, St Agnes,SA
Summary
A very adaptable and capable person able to fill and excel in many roles. I have done hands on, physical work all the way through to marketing & sales. I have always had a huge interest and passion for the Aviation industry and will be able to take on any role on offer and understand the SOP's & fit in the team seamlessly. I am very physically fit & healthy, do not smoke and able to handle heavy amounts of physical work as required.
Overview
13
13
years of professional experience
7
7
Certifications
Work History
Gym Manager
Force Elite Academy Pty Ltd
02.2017 - Current
- Trained employees on general procedures, gym rules and duties.
- Generated leads through sales promotions and word-of-mouth.
- Handled all marketing, lead generation, enquiries and social media for all areas of the business.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Instructing/coaching all levels of Tumbling, Cheerleading & fitness activities for a variety of ages.
Sales Associate
Mavaya Pty Ltd
09.2015 - 02.2018
- Worked at an Optus retail store, helping customers change plans, sign up for new phone plans or purchase accessories.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Connected customers with services based on individual needs and vendor capabilities.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Aircraft Fueller
Stark Aviation Pty Ltd
08.2014 - 09.2015
- Drove MR fuel trucks air side at Parafield Airport.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Fuelled AVGAS & Jet A1 fixed & rotary wing aircraft according to exact work orders.
- Kept equipment clean and functional with regular inspections and upkeep.
- Qualifications obtained: Bulk Dangerous Goods Drivers Licence, Medium Rigid Drivers Licence & Parafield ADA.
- Fuel Drum Batching, Fuel Quality & Safety control.
Pilot In Command
Skytxt
11.2013 - 12.2014
- Working as part of a "team" of 5 aircraft flying in a line abreast formation whilst an automated smoke system in each aircraft printed the desired message.
- Pilot in command of modified Cessna 182 Aircraft allowing for increased altitude to 14,000ft. Managing and operating supercharged engine & oxygen system.
- Qualifications obtain through this role: Formation Flying rating, Dangerous Goods by Air Awareness Certificate.
- Assisted in the planning, paperwork, briefing & execution of each training and operational sortie.
Night Stocker
Officeworks
02.2011 - 08.2014
- Worked after hours re-stocking shelves during my time at University.
- Working to strict time limit/deadlines with a lot of physically demanding lifting and manual, hands on work.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded arriving product stock and moved to store display areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Pilot In Command
UniSA
09.2012 - 05.2013
- Conducted seasonal Shark Patrol flights along the Adelaide beach front.
- Worked with a crew of 2 observers/spotters in a fast paced environment.
- Conducted all flight planning, crew briefing, safety and operational tasks associated with the overall success of each mission.
- Worked in a challenging environment, flying at low level in a very busy airspace area whist communicating with Air Traffic Control and relevant authorities on the ground to ensure public safety in the case of a shark sighting.
Education
Bachelor of Science - Aviation
University of South Australia
Adelaide, SA11.2013
Post Graduate Diploma - Aviation
University of South Australia
Adelaide, SA12.2012
Skills
- Marketing Campaigns
- Constructive Feedback
- Client Relations
- Class Instruction
- Team Collaboration
- Complex Problem-Solving
- Program Development
- Air Traffic Control Communications
- Aircraft Piloting
- Fueling Calculations
- Aircraft Operations
- Safety Processes
Certification
- Medium Ridged Drivers License
- Dangerous Goods by Air Awareness Certificate
- Bulk Dangerous Goods Drivers Licence
- Authority to Drive Airside - Parafield Airport
- Security Clearance - ASIC (Red)
- Medical Examinations - CASA Class 1
- Current Workplace First Aid Certificate
Hobbies
I love to go to the gym and keep myself fit and healthy! For the last 8 years I have been participating in th sport of All Star Cheerleading being able to make my way onto Team Australia and compete at the Cheerleading World Championships in Orlando, Florida!
Timeline
Gym Manager
Force Elite Academy Pty Ltd
02.2017 - Current
Sales Associate
Mavaya Pty Ltd
09.2015 - 02.2018
Aircraft Fueller
Stark Aviation Pty Ltd
08.2014 - 09.2015
Pilot In Command
Skytxt
11.2013 - 12.2014
Pilot In Command
UniSA
09.2012 - 05.2013
Night Stocker
Officeworks
02.2011 - 08.2014
Bachelor of Science - Aviation
University of South Australia
Post Graduate Diploma - Aviation
University of South Australia
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