KYSIAH PROFKE
Narangba,QLD
Summary
Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Traffic Controller
Site Services
04.2023 - Current
- Traffic Controller
- Industry authority Card
- White Card
- Stood for 12 hours with "Stop/Slow" paddle directing traffic
- Responded to citizen complaints to address community concerns and maintain public trust
Barber
Col Nayler
01.2020 - 12.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Managed complex appointment schedule for high-volume client base.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Maintained regular client list and successfully handled walk-in customers.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Answered over 40 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and colour options
- Kept detailed records of customer information and services provided to increase return customers by 50
Apprentice Hairdresser
Buzz Styling
01.2018 - 01.2020
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
Checkout Cashier
Woolworths Supermarket
04.2015 - 02.2017
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Approached every question or concern with calm and level-headed approach.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
Skills
- Skills Summary
- Im, self-motivated, reliable, responsible and hard working person Im mature team worker and adaptable to all challenging situations Im able to work well both in team environment as well as using own initiative Im able to work well under pressure and adhere to strict deadlines
- Operational Safety
- Client Scheduling
- Opening and Closing Procedures
- Customer Preferences
- Social Media Platforms
- Cash Register Operations
- Customer Safety
- Safety Training
- Verbal Communication Strength
- Two-Way Radio Proficiency
- Maintaining Clean Work Areas
- Training Junior Team Members
Timeline
Traffic Controller
Site Services
04.2023 - Current
Barber
Col Nayler
01.2020 - 12.2022
Apprentice Hairdresser
Buzz Styling
01.2018 - 01.2020
Checkout Cashier
Woolworths Supermarket
04.2015 - 02.2017
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