Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kytlee Willis

Armstrong Creek ,VIC

Summary

Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and personal goals

Overview

3
3
years of professional experience
1
1
Certification

Work History

Trilogy Support Pty Ltd

Darren Prentice
01.2022 - 11.2023
  • Assisted individuals with disabilities to obtain suitable employment
  • Contribute to skill development
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities.
  • Led vocational assessments for clients with physical, emotional, intellectual and behavioural disabilities.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Cherry Hill Tavern

Matthew Demaria
01.2023 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Edwards Tavern

Katrina Donelan
08.2022 - 10.2023
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Developed and executed strategies to improve customer experience in hospitality settings.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Kmart

Kmart
10.2020 - 12.2021


  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate III - Sport And Recreation

Wodonga Senior Secondary College
Wodonga, VIC
10.2022

Skills

  • Communication
  • Initiative
  • Reliable
  • Relationship Building Skills
  • Works well in a team or autonomously
  • Adaptability
  • Determined
  • Social Skills
  • Multitasking Abilities

Certification

III Sport and Recreation

First Aid Certificate

Working with children's check




Timeline

Cherry Hill Tavern

Matthew Demaria
01.2023 - 05.2023

Edwards Tavern

Katrina Donelan
08.2022 - 10.2023

Trilogy Support Pty Ltd

Darren Prentice
01.2022 - 11.2023

Kmart

Kmart
10.2020 - 12.2021

Certificate III - Sport And Recreation

Wodonga Senior Secondary College

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Kytlee Willis