KYUNG CHOI
SOUTH BRISBANE,QLD
Summary
- Motivated Food Service Attendant familiar with food service operations and ready for challenging work. Available flexible work schedule, attention to detail and ability to stand continuously to serve guest and team needs.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.
Overview
22
22
years of professional experience
1
1
Certification
Work History
MANAGER
BON HAIR & BEAUTY
SOUTH BRISBANE, QLD
07.2012 - Current
- Established processes to ensure efficient workflow throughout the salon.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
Marketing Manager
Korea Town Magazine
SYDNEY
10.2008 - 07.2009
- Developed and maintained relationships with clients to ensure repeat advertising.
- Negotiated contracts with clients how to advertising.
- Responded promptly to customer inquiries via phone or email.
- Set up meetings with potential clients to discuss advertising solutions.
- Managed and retained existing client accounts.
- Negotiated pricing following company procedures to close sales with new advertisers.
- Helped customers design and layout spec ads.
- Explained to clients how specific types of advertising helped promote customer products or services.
- Reviewed customers' products, advertising history and business to identify effective advertising solutions.
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Delivered cost estimates on advertising plans and services to customers.
Administrative Assistant
JJ Hospitality Cleaning
Sydney
08.2008 - 07.2009
- Provided administrative support to director.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Provided general clerical support as required by departmental needs.
- Processed financial documents, contracts, expense reports and invoices.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Maintained accurate department and staff records.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
CUSTOMER SERVICE ATTENDANT LEVEL 3
DOOLEYS
08.2007 - 06.2008
- Greeted customers, answered their questions and provided them with assistance.
- Verified that all orders were accurate prior to serving customers their meals.
- Informed management of any safety hazards or customer complaints immediately.
- Prepared tables for dining by setting up linens, silverware and glassware.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Maintained cleanliness, neatness and organization of customer areas.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Communicated with management regarding special requests to meet guests' needs.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest complaints to maintain complete customer satisfaction.
FOOD AND BEVERAGE ATTENDANT
CROWN PLAZA COOGEE BEACH SYDNEY
11.2005 - 07.2007
- Use all equipment and utensils so they are keep in sound working order.
- Utilise resources efficiently to minimise waste and loss.
- Maintain standards of cleanliness, hygiene and OH&S.
- Ensure superior product knowledge of department and hotel to enhance the guest's experience.
- To participate in staff meetings and training initiatives.
- To act within the guidelines of Responsible Service of Alcohol.
- Meet and greet guests i a warm and friendly manner.
- Ensure friendly and efficient service at all times.
- Adhere to grooming standard standards as per employee handbook.
Food Service Worker
Minami Japanese Restaurant
11.2004 - 10.2005
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Collaborated with team to deliver timely service of items.
Banquet Attendant
Grand Hyatt Seoul South Korea
SEOUL
12.2001 - 03.2003
- Set up banquet tables, chairs and other equipment according to event specifications.
- Provide customer service throughout the event by refilling drinks, clearing dishes and attending to guest needs.
- Ensure all table settings are properly arranged prior to guests arriving at the event.
- Serve meals to guests in a timely manner while maintaining high standards of sanitation and safety.
- Maintain a neat and orderly work station throughout the duration of the event.
- Clean up after events including breaking down tables, collecting linens and disposing of trash.
- Greet guests upon arrival at an event venue and provide assistance if necessary.
- Communicate effectively with kitchen staff to ensure orders are fulfilled correctly and promptly.
- Answer any questions guests may have about the menu options or services provided during their visit.
- Report any incidents or accidents immediately to supervisor on duty.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
CERTIFICATE III - BEAUTY SERVICES
TAFE
St Leonards, NSW02-2013
CERTIFICATE III & IV in Hospitality - Commercial Cookery And Diploma of Hospitality - Management - COOKERY
Sydney International College
Sydney, NSW11-2008
ADVANCED DIPLOMA - HOSPITALITY MANAGEMENT
UNTIMO TAFE
Ultimo, NSW02-2007
Certificate of Achievement - English
SOUTHERN CROSS UNIVERSITY
Coffs Harbour, NSW11-2004
BBA - HOTEL & TOURISM MANAGEMENT
NAMSEOUL UNOVERSITY
PYEONGTAEK, SOUTH KOREASkills
- Customer inquiry resolution
- Cleaning and organization
- Customer Assistance
- Food handling safety
- Menu offering knowledge
- Sanitation Standards
- Food safety and sanitation
Established Skills
- Customer service
- Time Management
- Understanding workplace health and safety in the workplace
- Be aware of Timeframe
- Harmony with colleagues
- Ability of Teamwork
- Good handling with complaints
- Well controlled stress and conflict
Certification
- Coffee School
Certificate of Attainment Coffee Art 14th Feb 2006
- Certificate of Achievement Manual Handling Course
Crown Plaza Hotels & Resorts 10th Jul 2006
- Australia School of Business & Technology
11th Jan 2005
Timeline
MANAGER
BON HAIR & BEAUTY
07.2012 - Current
Marketing Manager
Korea Town Magazine
10.2008 - 07.2009
Administrative Assistant
JJ Hospitality Cleaning
08.2008 - 07.2009
CUSTOMER SERVICE ATTENDANT LEVEL 3
DOOLEYS
08.2007 - 06.2008
FOOD AND BEVERAGE ATTENDANT
CROWN PLAZA COOGEE BEACH SYDNEY
11.2005 - 07.2007
Food Service Worker
Minami Japanese Restaurant
11.2004 - 10.2005
Banquet Attendant
Grand Hyatt Seoul South Korea
12.2001 - 03.2003
CERTIFICATE III - BEAUTY SERVICES
TAFE
CERTIFICATE III & IV in Hospitality - Commercial Cookery And Diploma of Hospitality - Management - COOKERY
Sydney International College
ADVANCED DIPLOMA - HOSPITALITY MANAGEMENT
UNTIMO TAFE
Certificate of Achievement - English
SOUTHERN CROSS UNIVERSITY
BBA - HOTEL & TOURISM MANAGEMENT
NAMSEOUL UNOVERSITY
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