Kyung Sup Lee

• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Offered and managed concierge service to Marriott customers with exceptional interpersonal skills
• Trained in wine and food for casual workers

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Greeted and seated guests to provide friendly and welcoming experience.

• Translated documents in Korean, English and Japanese.
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
• Listened to recordings and translated confidential information.

Key Achievements

• Project Artemis – Successfully completed the Korea-UK intergovernmental demonstration project to develop a blockchain-based Demand Response (DR) transaction scheme with Electron and the Imperial College (UK
• Reviewing ISO 15118 – Participating as translator and business opportunity developer in technical review of ISO 15118 in cooperation with electric vehicle charging infrastructure development department
• Policy Proposal for Battery Storage Safety for Korean Government – Implementing scrutinised analysis on domestic and foreign battery fires to offer insights for governmental regulations on battery storage operations in Korea

Responsibilities

• Conducted scrutinised technical and economic research and presentation for strategic business decisions
• Hosted in-house presentation for market & technical research
• Acted as lead translator in international business meetings and international conferences
• Updated and applying for national and private institutional projects which the company could take part in for research and demonstration

• Acted as the key point of contact for international students regarding administrative support and other issue
• Assisted faculty with student job options and placements for international students.
• Coordinated management and arrangement of college events (graduation, seminar, and job fair)

• Provided real time weather information to army pilots via military communication system.
• Provided airway forecast for critical aviation missions in joint operation with Republic of Korea Air Force (ROKAF) and Korean Meteorological Agency.
• Joint operation with army helicopter tracking team, NOTAM (notice to airmen) team, and United States Forces Korea (USFK).
• Liaison and translator for attack helicopter renovation with US Orbital ATK.