L Cooper
Canberra,ACT
Summary
Dynamic Sales Manager with a proven track record in inventory management and team leadership. Expertise in developing promotional campaigns and enhancing customer engagement to drive sales and foster loyalty.
Overview
19
19
years of professional experience
Work History
Sales Manager
National Capital Motors
Canberra, ACT
11.2006 - 11.2025
- Managed pre-owned vehicle inventory and ensured accurate pricing strategies.
- Trained and mentored sales staff on product knowledge and customer engagement techniques.
- Developed promotional campaigns to enhance visibility of pre-owned inventory.
- Evaluated customer needs and matched them with appropriate vehicle options.
- Collaborated with finance teams to streamline financing processes for customers.
- Utilized CRM systems to track sales activities and customer interactions effectively.
- Fostered relationships with customers to encourage repeat business and referrals.
- Assessed competitive pricing strategies in order to remain competitive in the marketplace.
- Monitored and maintained inventory levels of pre-owned vehicles.
General Manager
National Capital Toyota
Canberra, ACT
03.2020 - 04.2024
- Directed daily operations to ensure efficient workflow and service delivery.
- Managed team performance through regular feedback and coaching sessions.
- Oversaw inventory management, optimizing stock levels and supplier relationships.
- Implemented strategic initiatives to enhance customer satisfaction and loyalty.
- Coordinated marketing efforts to promote dealership events and special offers.
- Developed training programs for staff to improve product knowledge and sales skills.
- Fostered a collaborative work environment to encourage teamwork and productivity.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Timeline
General Manager
National Capital Toyota
03.2020 - 04.2024
Sales Manager
National Capital Motors
11.2006 - 11.2025