La-Toya Taylor
South Hedland,WA
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English.
Overview
2
2
years of professional experience
Work History
Community Service Worker
Open Colleges
01.2023 - 07.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Restocked items on shelves and bins to keep inventory available.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
- Helped in development of new procedures and processes to improve work performance.
- Identified defective products or machinery and reported to supervisor.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Provided support to social service clients in navigating available resources
- Coordinated with local government to provide resources to clients
- Developed and maintained relationships with community organizations and agencies
- Monitored progress towards service plan goals
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Improved clients' coping with routine life activities such as food budgeting and rental payments
- Developed and implemented programs to engage and empower underserved populations
- Assisted in conducting needs assessments to identify key areas of service needs
- Developed and implemented strategies to enhance quality of social services
Team Leader
Blackwoods
05.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Certificate III - Community Service
Open College
Online2023
Graduate Certificate - First Aid
First Aid Certificate
Palmerston, NT2023
Card - Online
Working With Children Check
Palmerston, NT2023
Diploma - Business Administration
Evocca College
Online09.2015
Skills
- Work Planning and Scheduling
- General Housekeeping
- Communication
- OSHA Requirement Knowledge
- Taking Messages
- Meeting Participation
- Behavior Support
- Community Engagement
- Community Relations
- Special Needs Education
References
Tyrone
0447 848 386
Sharon
0499 170 744
Brooke
0456 533 911
Timeline
Community Service Worker
Open Colleges
01.2023 - 07.2023
Team Leader
Blackwoods
05.2022 - Current
Certificate III - Community Service
Open College
Graduate Certificate - First Aid
First Aid Certificate
Card - Online
Working With Children Check
Diploma - Business Administration
Evocca College