LA TOYA PRISCILLA MICHAEL
PERTH,Australia
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, notably at Shepherds Newsagents. Skilled in payment processing and excelling in fast-paced environments, I leverage excellent communication and organisational skills to boost sales and foster positive relationships. Achieved significant improvements in customer service efficiency and team collaboration. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organisational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Asphalt Road Services
Richard Michael
PERTH, WESTERN AUSTRALIA
11.2024 - 11.2024
- Gathered and organised water tubs essential for roadwork
- Clearing excess asphalt and debris from the work site
- Applied hot asphalt to bitumen with precision
- Contributed to the use of a hot flame torch for melting asphalt
- Maintained optimal oil conditions in storage tanks while shovels were unused
- Ensured shovels were returned to oil tanks on the asphalt roller
- Kept the workspace organised and free of clutter
- Gathered all work safe cones and equipment after job is done
Retail Assistant
NEWSAGENT
FREMANTLE, WESTERN AUSTRALIA
03.2012 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Restocked shelves, racks and bins with latest merchandise to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Always Offered friendly greetings and assistance to incoming customers
- Established good customer relations and excellent service to build and retain loyal/ Regular customers
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction
- Maintained current store, always keeping it clean, fresh and inviting by dusting, moping, vacuum cleaning and steaming
- Organised store by returning merchandise to proper areas and restocked displays
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Stocked shelves and supplies and organised displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organised and current
- Educated customers on lotto, product and service offerings
- Escorted customers to products if we had or recommending other products and advice to help them
Beauty Therapy
Soul Fly Beauty Salon
SOUTH FREMANTLE, WESTERN AUSTRALIA
01.2010 - 02.2011
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Adhered to company initiatives and achieved established goals
- Helped customers find specific products, answered questions and offered product advice
- Accepted and completed cash, check and credit card payments
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Fostered relationships with customers to expand customer base and retain business
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
- Answered incoming telephone calls to provide store, products and services information
- Used product knowledge to assist customers and suggest products
- Answered customers' questions about available products, prices and features
- Processed daily client transfer requests
- Suggested suitable options for unavailable products and services to retain customers
- Collected payment from customers and scheduled next appointments
- Provided client's with a glass of water while waiting
Hair Dressing
Savage Hair
PERTH, HILTON
01.2009 - 12.2009
- Beautified customers by performing facials and waxing
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Responded to customer inquiries by phone, email and in person
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Collected payment from customers and scheduled next appointments
- Set up workstation and treatment room with products, equipment and supplies to facilitate services
- Kept notes listing preferences and services provided to clients for quick reference
- Treated customers to shampooing and head massage to promote loyalty
- Restocked the shelves to keep displays full
- Cleaning routine after each client (Sweeping hair, washing and changing over towels, capes, an hair dying bowls, brushes)
Education
CERTIFICATE 5 - BEAUTY THERAPY
CHALLENGER TAFE
PERTH, W.A12.2010
CERTIFICATE 1 - CUSTOMER SERVICE
CHALLENGER TAFE
PERTH, W.A12.2009
WORKSAFE HAIRDRESSING MODULE -
CHALLENGER TAFE
PERTH, W.A12.2008
Skills
- Excellent customer service
- Communication
- Building Positive Work Relationships
- Customer assistance
- Payment processing
- Cash register operation
- Working collaboratively
- Teambuilding
- Experience with Lotto Machine Functionality
- Effective in Team and Independent Settings
- Compliance With Procedures
- Perform routine housekeeping duties
- Effective Organisational Skills
- Excellent time management skills
- Strong attention to detail
- Efficient in Fast-Paced Settings
- Effective Conflict Resolution
Certification
- White Card
- First Aid Certificate
- Certificate 1 In Customer Service
- Certificate 5 In Beauty Therapy
- Appreciation Award For Teaching Seniors How To Use Technology & Basic Skills
Timeline
Asphalt Road Services
Richard Michael
11.2024 - 11.2024
Retail Assistant
NEWSAGENT
03.2012 - Current
Beauty Therapy
Soul Fly Beauty Salon
01.2010 - 02.2011
Hair Dressing
Savage Hair
01.2009 - 12.2009
CERTIFICATE 5 - BEAUTY THERAPY
CHALLENGER TAFE
CERTIFICATE 1 - CUSTOMER SERVICE
CHALLENGER TAFE
WORKSAFE HAIRDRESSING MODULE -
CHALLENGER TAFE
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