Laaiqah Puodzius
Thornlie,WA
Summary
Objectives: Seeking an opportunity to aid in the expansion of current skill sets, experience, knowledge and professionalism.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TSA Group
02.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 30 calls per day from customers.
Picker Packer
Polystyrene Industires
06.2022 - 11.2022
- Prepared orders for shipment.
- Moved products to open up floor space to enable forklift operators to move freely through warehouse as well as collect products when needed.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Operated pallet shrink wrap machine and pallet jack equipment to move goods in safely to collection points.
- Efficiently prepared polystyrene product packages based on shipment needs, packing necessities and customer requests.
- Inspected products before packing and packaging to maintain best quality and high standards of products.
Tutor Volunteer
Community Centre
02.2017 - 04.2019
- Helped students' complete tasks
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate
- Used positive reinforcement techniques to promote patience and other good behaviours in children.
- Taught study skills and other methods for test preparation.
- Assisted students with homework using the curriculum and materials provided by the program.
- Successfully managed 20+ students in a classroom setting.
Community Volunteer
Community Food Hamper
10.2018 - 03.2019
- Coordinated food items for disadvantaged individuals and families
- Packaged up nonperishable food items for food bank visitors.
- Prepared and packaged boxes during the box assembly line phase.
- Prepared and packaged boxes during the box assembly line phase.
- Successfully packed over 30 boxes for the food bank.
Education
Graduate Certificate - Project Management
Curtin University
Western Australia11.2025
Bachelor of Science - Health Sciences
Curtin University
Perth, WA08.2024
Skills
- Team Collaboration
- Goal-oriented
- Positive and friendly
- Planning and organization
- Quick learner
- Active listening skills
- Motivated team player
- Packing Optimization
Timeline
Customer Service Representative
TSA Group
02.2024 - 06.2024
Picker Packer
Polystyrene Industires
06.2022 - 11.2022
Community Volunteer
Community Food Hamper
10.2018 - 03.2019
Tutor Volunteer
Community Centre
02.2017 - 04.2019
Graduate Certificate - Project Management
Curtin University
Bachelor of Science - Health Sciences
Curtin University
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