Summary
Overview
Work History
Education
Skills
Additional Information
PTE
References
Wow Candidate ID
Timeline
Generic

Laasya Yalamanchili

Summary

Experienced professional with a master's degree in cybersecurity and a diverse background spanning culinary arts, customer service, insurance, and cybersecurity. Adept at ensuring quality standards and customer satisfaction, with a proven track record in roles requiring exceptional communication and problem-solving skills. Skilled in addressing inquiries promptly, resolving issues efficiently, and maintaining high levels of client care. Proficient in client relationship management, risk assessment, and policy coverage analysis. Hands-on experience in cybersecurity, specializing in network security protocols, encryption techniques, and threat analysis. Committed to delivering innovative solutions and driving organizational success in today's dynamic digital landscape.

Overview

2
2
years of professional experience

Work History

Insurance Agent

Medibank
07.2023 - 02.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Security Engineer Intern

Hardhat Enterprises
03.2023 - 11.2023
  • Developed customized security policies and procedures tailored to company needs.
  • Fostered a culture of continuous improvement through ongoing evaluation of current practices and recommending enhancements where necessary.
  • Ensured secure data storage by managing encryption protocols and access controls effectively.
  • Conducted comprehensive vulnerability assessments for improved system protection.
  • Stayed informed on emerging cybersecurity trends and best practices, applying knowledge to improve overall security posture.

Customer Service Representative

Vline
02.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Disconnections Agent

Synergy
07.2022 - 01.2023
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Chef

Town And Country Pizza & Pasta
03.2022 - 07.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.

Education

Master of Science - Cyber Security ( Professional )

Deakin University
Geelong, VIC
02.2024

Bachelor of Science - Information Technology

VR Siddartha Engineering College
India
10.2020

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Workplace Cleanliness
  • Employee Scheduling
  • Friendly and Helpful
  • Cash Handling
  • Reliable and Responsible
  • Team Cooperation
  • MS Office Suite
  • Network Security

Additional Information


Subclass 485 - expiring on 18/1/2029




PTE

Score - 90/90

References

Available on Request

Wow Candidate ID

WOW Candidate ID : 6226702

Timeline

Insurance Agent

Medibank
07.2023 - 02.2024

Security Engineer Intern

Hardhat Enterprises
03.2023 - 11.2023

Customer Service Representative

Vline
02.2023 - 07.2023

Disconnections Agent

Synergy
07.2022 - 01.2023

Chef

Town And Country Pizza & Pasta
03.2022 - 07.2022

Master of Science - Cyber Security ( Professional )

Deakin University

Bachelor of Science - Information Technology

VR Siddartha Engineering College

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Laasya Yalamanchili