Labiba Hossain
Carlingford
Summary
My career objective is to build a versatile set of skills through diverse professional experiences in customer service and administration, enabling me to foster strong connections across various industries. I aim to establish myself as a motivated and dynamic professional who can make valuable contributions to my field by combining academic knowledge with hands-on experience. Additionally, I am committed to giving back to the community and supporting positive growth within my industry.
Overview
5
5
years of professional experience
Work History
Sales Representative
The Automotive Group Pty Ltd
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
Customer Service Coordinator - International Sales
Hager Electro
09.2022 - 02.2024
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Extensive knowledge in SAP ( Systems, Applications & Products in Data Processing)
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Responded to customer needs through analysing and providing prompt problem-solving solutions.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Informed customers by mail or phone of order information such as unit prices, shipping dates and anticipated delays.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Escalated files with significant indemnity exposure to the supervisor for further investigation.
- Assisted in the onboarding of new claims processors to familiarize with company procedures, policies and processes
- Followed up with customers on unresolved issues
- Checked documentation for accuracy and validity on updated systems
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
- Reviewed outstanding requests and redirected workloads to complete projects on time
Customer Service Specialist
Coca Cola Amatil Ltd
06.2021 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Extensive knowledge of CRM and Microsoft Dynamics
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Heavily involved with logistics processes
- Maintaining all accounts Australia-wide
- Resolved concerns with products or services to help with retention and drive sales.
- Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
- Offer internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpass performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Describe product highlights and benefits to help guide purchasing decisions.
- Increase efficiency and team productivity by promoting operational best practices.
- Assist customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Maintain financial accounts by processing customer adjustments.
- Reinforce established quality control standards and followed procedures for optimal customer interactions.
- Use consultative techniques to understand customer needs and make strategic referrals to business partners.
Cashier
Red Rooster
02.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Commerce - Commerce
Macquarie University
Macquarie, NSWHigh School Diploma -
Macarthur Girls HighSchool
Parramatta, NSW09.2019
Greystanes PublicSchool
Greystanes, NSW12.2013
Skills
- Effective Written and Verbal Communication
- Administration Responsibilities
- Call Documentation
- Customer Service and Assistance
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Critical Thinking
- Monitoring
Accomplishments
- Coordinating with other areas of the school to develop lesson plans for students in Year 11
- Provided guidance and advice to new starting in Year 7
- Conducted team building activities for Year 7 students
- History Appreciation Society Community Student Project for Parramatta
Additional Information
- 2019- Diligent Student in Studies of Religion
- 2018- Received award for being a Peer Support Leader
- 2018 – Young lawyers
- 2016-Received first place in English
- 2016- Received Stage leader award
- 2016 -Community achievement award student project
- 2015-Received Leadership Award
- 2013-16- Achieved a Premier’s Reading Award
References
Upon Request
Timeline
Sales Representative
The Automotive Group Pty Ltd
03.2024 - Current
Customer Service Coordinator - International Sales
Hager Electro
09.2022 - 02.2024
Customer Service Specialist
Coca Cola Amatil Ltd
06.2021 - 08.2022
Cashier
Red Rooster
02.2020 - 03.2021
Bachelor of Commerce - Commerce
Macquarie University
High School Diploma -
Macarthur Girls HighSchool
Greystanes PublicSchool
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