Lacey Drake
Berwick
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
1
1
year of professional experience
Work History
Fast Food Worker
mcdonald’s
Berwick
04.2024 - Current
- Trained new employees on job duties and safe operation of kitchen equipment.
- Organized food items on serving trays and in carry-out packages.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Recorded customer orders and communicated clearly to confirm each order.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Brewed and served coffee and tea with preferred add-ins.
- Operated cash register and received payment from customers in cash or credit form.
Barista
mcdonalds
Berwick
04.2024 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked brewing equipment for proper functionality.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Created complex, hand-crafted beverages based upon customer preferences.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
High School Diploma -
Hallam Secondary College
Hallam12-2025
Skills
- Customer service
- Employee training
- Food safety
- Order management
- Team collaboration
- Time management
- Cash handling
- Problem solving
- Equipment maintenance
- Espresso and tea beverage service
- Multitasking capacity
- Valid driver's license
- Stocking and replenishment
- Hygiene practices
- Foodservice standards
Accomplishments
- employee of the month
- year 11 sociology academic award x2
- year 11 general math award
References
References available upon request.
Timeline
Fast Food Worker
mcdonald’s
04.2024 - Current
Barista
mcdonalds
04.2024 - Current
High School Diploma -
Hallam Secondary College