Lacey Hector
Point Cook
Overview
22
22
years of professional experience
Work History
Service Leader
Victorian Civil and Administrative Tribunal (VCAT)
Melbourne
04.2022 - Current
- Led staff development and managed service delivery operations under guidance of Manager, Community Access Services.
- Ensured service excellence in operational work and VCAT user interactions through customer service initiatives.
- Provided training, development, and support to Counter Services and Contact Centre Teams on-site and offsite.
- Established and maintained strong professional relationships with key VCAT internal stakeholders.
- Delivered timely and accurate advice to VCAT users regarding enquiries, legislative requirements, and registry procedures.
Acting Deputy Registrar
VCAT
Melbourne
02.2022 - 04.2022
- Executed legal, administrative, and quasi-judicial functions for Tribunal operations under limited direction from Registrar.
- Managed staff performance and overall Division operations in alignment with VCAT’s objectives.
- Delivered service excellence by designing and implementing improvement initiatives with Registrar support.
- Developed and executed training schedules for staff following established learning and development plans.
- Provided timely, accurate advice to VCAT users on jurisdiction-related inquiries and legislative requirements.
- Cultivated relationships with stakeholders to enhance VCAT’s customer service standards.
- Produced and analyzed operational statistics, identifying risks and reporting to management.
Bench Clerk Coordinator
VCAT
Melbourne
01.2017 - 01.2022
- Led daily operations of Bench Clerk team, supervising staff performance and assisting Manager of Listings.
- Responded to complex inquiries, prioritizing urgent matters and supporting staff in delivering accurate information.
- Communicated with Deputy Registrars and Team Leaders to optimize management of staff resources.
- Trained staff according to learning and development plans, ensuring compliance with Tribunal standards.
- Maintained effective communication with stakeholders, including colleagues, management, and service users.
- Developed training materials to enhance staff proficiency in work activities and computer applications.
Acting Office Manager
Juries Victoria
Melbourne
09.2014 - 12.2016
- Led team in delivering office administration tasks to internal and external Juries Office clients.
- Coordinated operational staffing needs during fluctuating workloads to maintain optimal staffing levels.
- Executed various office administration functions, including executive support to Juries Commissioner.
- Managed records oversight, payment processing, procurement of goods, and mail distribution.
- Oversaw daily operations of Juries Office, ensuring panel availability for jury management in metropolitan courts.
Team Leader
Juries Victoria
Melbourne
02.2012 - 09.2014
- Oversaw jury pool operations, including instruction, organization, and administration of prospective jurors.
- Supervised a team delivering metropolitan jury services to judiciary and general public.
- Conducted all procedures for induction, orientation, movement, and exit of jurors.
- Maintained compliance by updating Juries Commissioner’s Office induction and orientation materials.
- Identified and implemented process improvements for jury service management.
Community Corrections Officer
Corrections Victoria
Melbourne
03.2003 - 01.2010
- Oversee and manage offenders sentenced to Community Correctional Orders or released on parole by Adult Parole Board, ensuring compliance with Court or Parole Order conditions.
Education
Bachelor of Criminal Justice Administration -
RMIT
Melbourne04-2016
References
Available upon request
Timeline
Service Leader
Victorian Civil and Administrative Tribunal (VCAT)
04.2022 - Current
Acting Deputy Registrar
VCAT
02.2022 - 04.2022
Bench Clerk Coordinator
VCAT
01.2017 - 01.2022
Acting Office Manager
Juries Victoria
09.2014 - 12.2016
Team Leader
Juries Victoria
02.2012 - 09.2014
Community Corrections Officer
Corrections Victoria
03.2003 - 01.2010
Bachelor of Criminal Justice Administration -
RMIT
Similar Profiles
Yojana SharmaYojana Sharma
Business Services Officer /Fleet Coordinator at Victorian Civil and Administrative TribunalBusiness Services Officer /Fleet Coordinator at Victorian Civil and Administrative Tribunal
PETA YUJNOVICHPETA YUJNOVICH
Registrar and Director at Northern Territory Civil and Administrative TribunalRegistrar and Director at Northern Territory Civil and Administrative Tribunal
Salote ToganivaluSalote Toganivalu
Assistant Case Manager (TAM Team) at Queensland Civil And Administrative TribunalAssistant Case Manager (TAM Team) at Queensland Civil And Administrative Tribunal
Amrita SinghAmrita Singh
Medical Surgical Registered Nurse at Mercy Hospital WerribeeMedical Surgical Registered Nurse at Mercy Hospital Werribee
IFE ADEJUMOIFE ADEJUMO
WAREHOUSE TEAM MEMBER at THGWAREHOUSE TEAM MEMBER at THG