Lacey Kennedy
Traralgon,Vic
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
In Training Developmental Coach
The Ladder Project Foundation
07.2023 - Current
- Develop plans to address clients’ details and goals
- Take meeting minutes
- Work to eliminate social barriers and promote social engagement
- Represent clients in various settings, such as healthcare facilities and government agencies
- Collaborate with other professionals and agencies to provide consistent support
- Encouraged positive attitude changes by helping individuals recognize their strengths and abilities.
- Collaborate with colleagues to share knowledge and expertise
- Possess administrative skills and consistently deliver work punctually.
Shift Supervisor
Missen Link Burgers
Traralgon, VIC
02.2020 - 07.2023
- First contact resolution provided to customers and all customer enquiries or complaints responded to in a courteous, accurate and timely manner
- Positive relationships are built and maintained with relevant internal and external stakeholders
- Opportunities for continuous improvement in customer service delivery are proactively identified and initiated, adding value to the customer experience
- Contribute to daily duties including food hygiene, food preparation, front of house customer service
- Provide in-house training and supervision to new and existing staff members
- Assign and organize weekly rostering shifts for all staff
- Provide feedback to further develop and aid with individual training needs
- Balancing the till at the beginning and end of each shift, which included any bank deposits
- Provision and serving of alcohol to over 18’s on premises.
- Managed daily workflow and scheduled staff for adequate coverage.
- Identified areas of improvement within the department and implemented necessary changes.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Taught staff upselling techniques to meet revenue targets.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Crew Member
KFC
Traralgon
12.2020 - 04.2021
- Greeted customers and provided them with menus.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certificate 3 in Community Service -
Open Colleges
Online03-2025
Certificate 3 in Beauty Therapy -
Tafe Gippsland
Traralgon, VIC12-2019
Year 11 -
Traralgon College
Traralgon, VIC12-2018
Skills
- Attention to Detail
- Leadership Development
- Critical Thinking
- Customer Service Excellence
- Problem-Solving Abilities
- Well-developed communication – both written and verbal
- Ability to prioritize, meet deadlines, targets and manage change/s
- works well under pressure
- Creative Strategies
Skills Attributes
- Extensive customer service experience
- Intermediate computer skills and knowledge
- Eye for detail
- Ability to liaise at all levels with people from diverse backgrounds and cultures
- Well-developed communication – both written and verbal
- Skills in organizing, planning and time management
- Ability to prioritize, meet deadlines, targets and manage change
- Work well under pressure
- Ability to work independently or as part of a disciplined team
- Ability to handle customer complaints with tact and diplomacy
- Exceptional data entry skills
Accomplishments
- 04/2018, 06/2018, Ladder Step Up Work Readiness Program, Ladder Step Up - Morwell
- Successful completion of the ladder step up work readiness program
- Guest speaker interviewed on Win News for a special news presentation on the ladder program
- Work readiness program completed consisted of individual and group development sessions, health and wellbeing programs, team building, community visits and projects and guest speakers from a number of leading industries and sports programs and life coaching to name a few
References
- Taylor Bennett, Manager, Missen Link Burgers, 0413 480 545
- Fiona Xuereb, Mentor, Ladder Step Up, 0428 446 562
- Fiona Doultree, Regional Coordinator, Ladder Step Up, 0407 740 464
- Emily Dickinson, Colleague, Missen Link Burgers, 0422 197 439
Certification
- P2, Fully Licensed in 2025.
- Certificate 3 in Beauty Therapy
- Responsible Service of Alcohol
- HLTAID011- Provide First Aid
- Working with children’s check
- Provide basic emergency life support
- Provide cardiopulmonary resuscitation
- National police check
- Statement of Attainments
- BSBCMM201 - Communicate in the work place
- BSBSUS201 - Participate in environmentally sustainable work practices
- BSBWOR203 - Work effectively with others
- SITXFSA001 - Use hygienic practices for food safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
In Training Developmental Coach
The Ladder Project Foundation
07.2023 - Current
Crew Member
KFC
12.2020 - 04.2021
Shift Supervisor
Missen Link Burgers
02.2020 - 07.2023
Certificate 3 in Community Service -
Open Colleges
Certificate 3 in Beauty Therapy -
Tafe Gippsland
Year 11 -
Traralgon College
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