Lacey Murphy
Ashmore,Australia
Summary
20+ years experience in the hospitality industry, self-sufficient, training abilities, reliable and flexible with work days and times, able to work long hours I hrs+, lift over 25 kg, run business's as desired by employers, Punctual with hands-on experience job duties in various environments, recognized for high productivity and ability to complete tasks swiftly with precision, Excel in time management, meeting and exceed workplace standards, consistently stive for maximizing customers satisfaction.
Detail-oriented environmental services worker skilled at providing professional cleaning services and dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cleaner
Personal house
Surfers Paradise , Qld
01.2023 - Current
- House maid for elderly lady
- Maintaining cleaning household
- Maintained cleanliness of all living areas and surfaces throughout the home.
- Managed laundry tasks, ensuring proper sorting, washing, and folding techniques.
- Utilized cleaning supplies effectively to maintain hygiene standards consistently.
- Assisted in decluttering rooms to enhance overall space functionality.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Product manger /Warehouse Order Picker
Nerang park poultry
Cararra, Qld
05.2023 - 10.2024
- Managed product lifecycle from ideation through launch and post-launch evaluation.
- Collaborated with marketing to create effective product positioning and messaging strategies.
- Facilitated training sessions for sales teams on new product features and benefits.
- Analyzed competitor products to identify opportunities for differentiation and improvement.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Communicated progress updates at regular intervals with senior leadership.
- Created processes and procedures that ensure high quality products are delivered on time.
- Helped coordinate testing to verify quality and usability of new product features.
- Prioritized features in order to maximize impact while meeting budget constraints.
- Formalized policies and set goals to keep projects on-task and maximize team performance.
- Collected and analyzed market research data for use in forecasting.
- Recommended policy changes to improve marketing tactics and strategies.
- Picked and packed customer orders efficiently for timely dispatch.
- Operated forklifts and pallet jacks to move inventory safely.
- Inspected incoming shipments for accuracy and quality control.
- Maintained clean and organized work area to ensure safety compliance.
- Collaborated with team members to fulfill daily order targets.
- Recorded inventory counts using handheld scanners for tracking purposes.
- Assisted in training new staff on proper picking procedures.
- Reported equipment malfunctions to supervisors for prompt resolution.
- Used RF scanner to pick items from bins and complete orders.
- Followed safety procedures while working in the warehouse environment.
- Transported goods within the warehouse using manual or electric powered lift trucks.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Stacked picked items onto pallets according to customer specifications and delivery deadlines.
- Loaded merchandise onto carts or pallets for transport to designated areas.
- Verified inventory records with actual items in the warehouse.
Front of house/bar tending
Pedro's
Ulverstone, Tas
01.2018 - 12.2018
- Customer Service
- Waitressing
- Bartender
- Stock ordering
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
Manager of cafe on weekends
K & D Warehouse Café
Devonport, Australia
07.2015 - 07.2018
- Opening/closing business
- Waitress
- Food prep
- Coffee maker and machine operator
- Balancing daily wages
- End of day till and eftpos telling up and banking
- Daily food cooking
- Sandwich and roll making
- Till operator
- Running of business weekly
- Coordinated inventory management to maintain adequate stock levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front of house
Eats on Alexander
Ulverstone, Tas
01.2017 - 12.2017
- Customer service
- Waitressing
- Food preparation & Service
- Trained front of house staff in customer service excellence and operational procedures.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Responded to feedback from customers and front of house staff, making adjustments to food preparation as needed.
- Established relationships with vendors providing products used in the restaurant's front of house operations.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Kept track of inventory levels within the factory warehouse.
Waitress
Beachway Motel Ulverstone
Ulverstone, Australia
01.2014 - 12.2015
- Waitress
- Bartender
- Cleaner
- Provided friendly and efficient service to beachside guests at the motel.
- Managed customer orders and ensured timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas for guest satisfaction.
- Assisted in training new staff on customer service protocols and menu knowledge.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
Seasonal head waitress
Michael on The Murray
Tocumwal , Nsw
01.2006 - 12.2010
- Company Overview: Catering business
- Catering business
- Weddings - formals - meetings - other special occasions
- Catering business
- Managed dining room operations to ensure smooth service flow.
- Trained and mentored new waitstaff on service standards.
- Assisted guests with menu selections and special requests.
- Oversaw table assignments for optimal guest experience.
- Handled customer inquiries and resolved service issues promptly.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Managed payroll functions including timekeeping records for wait staff employees.
- Prepared end-of-shift reports detailing sales figures, labor costs and other operational data.
- Enforced health standards, safety precautions and sanitation regulations in the dining area.
- Provided exceptional customer service to ensure repeat business from customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
Seasonal Work
Tattersalls Hotel Tocumwal
Tocumwal, Australia
01.2000 - 12.2008
- Waitress
- Bartender
- TAB and pokies
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Trained and mentored new wait staff on service protocols and menu knowledge.
- Managed reservations and organized seating arrangements for optimal flow.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Front shop manager
Calanaria Coffee and Alecare Food
Melbourne, Australia
01.2002 - 12.2004
- Ordering fresh produce for the shop
- Coffee machine service
- Customer service
- Food preparation and service
- Training staff
- General Cleaning and Set-Up
- Managed daily operations of coffee shop and food service areas.
- Oversaw staff scheduling and ensured proper training for team members.
- Maintained inventory levels for coffee beans and food supplies.
- Implemented health and safety protocols to ensure compliance standards.
- Fostered a positive work environment through team-building initiatives.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Maintained high standards of customer service throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Ensured compliance with all relevant health, safety and security regulations.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Improved cost control and staff efficiency to maximize profitability.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Reviewed financial reports and took corrective action when needed.
- Managed relationships with external vendors and service providers.
Education
Associate of Arts - Freelance Photography
Open Collages
Responsible Service of Gaming -
Deniliquin Tafe
Certificate - Responsible Service Or Alcohol
Deniliquin Tafe
Certificate - First AID
Southport Educator
Skills
- Catering
- Function management
- Waitress
- Bar-tending
- Cleaning hotel/motel rooms
- Customer service
- Training staff
- Taking orders
- Serving meals
- Clearing tables
- Coffee machine service
- Preparing food
- Plating dishes
- Balancing tills and EFTPOS
- Opening and closing of business
- Restocking of fridges
- Re-tapping beer kegs
- TAB/ pokies
- Refilling coins and handling machine errors
- Management of staff
- Food prep
- Cleaner
- Product manager
- Cleaning techniques
- Hazardous material handling
- Sanitation protocols
- Inventory management
- Surface disinfection
- Warehouse logistics
- Quality control inspection
- Customer relationship management
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Safe cleaning with chemicals
- Physical stamina
- Glass and window washing
- Housekeeping
- Crew management
- Cleaning and sanitizing
- Quality assurance
- Recycling management
- Problem-solving
- Floor maintenance
- Furniture rearrangement
- Chemical handling
- Sanitation practices
- Schedule flexibility
- Reliability and punctuality
- Complex Problem-solving
- Health and safety compliance
- Interior and exterior cleaning
- Supply inventory management
- Restroom upkeep
- Health and safety regulations
- Professional appearance
- Record keeping
- Able to lift [number] lbs
- Adaptability and flexibility
- Multitasking
- Painting
- Safety procedures
Certification
- 2018, RSA
- 2018, RSG
- 2023, First aid
Working History
- Cleaner, Personal house, 01/23, House maid for elderly lady. Maintaining cleaning household.
- Front of house/bar tending, Pedro's, 01/18, Customer Service, Waitressing, Bartender, Stock ordering.
- Front of house, Eats on Alexander, 01/17, Customer service, Waitressing, Food preparation & Service.
- Manager of cafe on weekends, K & D Warehouse Café, Devonport, TAS, 07/15-07/18, Opening/closing business, Waitress, Food prep, Coffee maker and machine operator, Balancing daily wages, End of day till and eftpos telling up and banking, Daily food cooking, Sandwich and roll making, Till operator, Running of business weekly.
- Waitress, Beachway Motel Ulverstone, 01/14-01/15, Waitress, Bartender, Cleaner.
- Seasonal head waitress, Michael on The Murray, 01/06-01/08, Catering business, Weddings - formals - meetings - other special occasions.
- Seasonal Work, Tattersalls Hotel Tocumwal, 01/00-01/08, Waitress, Bartender, TAB and pokies.
- Front shop manager, Calanaria Coffee and Alecare Food, Melbourne, 01/02-01/04, Ordering fresh produce for the shop, Coffee machine service, Customer service, Food preparation and service, Training staff, General Cleaning and Set-Up.
Timeline
Product manger /Warehouse Order Picker
Nerang park poultry
05.2023 - 10.2024
Cleaner
Personal house
01.2023 - Current
Front of house/bar tending
Pedro's
01.2018 - 12.2018
Front of house
Eats on Alexander
01.2017 - 12.2017
Manager of cafe on weekends
K & D Warehouse Café
07.2015 - 07.2018
Waitress
Beachway Motel Ulverstone
01.2014 - 12.2015
Seasonal head waitress
Michael on The Murray
01.2006 - 12.2010
Front shop manager
Calanaria Coffee and Alecare Food
01.2002 - 12.2004
Seasonal Work
Tattersalls Hotel Tocumwal
01.2000 - 12.2008
Associate of Arts - Freelance Photography
Open Collages
Responsible Service of Gaming -
Deniliquin Tafe
Certificate - Responsible Service Or Alcohol
Deniliquin Tafe
Certificate - First AID
Southport Educator