Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Ward

8518 New England Hwy, Muswellbrook

Summary

I’m Lacey, a proud Mum of two boys aged 4 and 5 years old. I am highly motivated, hard-working individual that has a willingness to learn and gain new skills and abilities. I have experience in reception, administration and customer service roles. I maintain a strong work ethic and always endeavour to meet any task, activity or challenge with a positive and constrictive attitude. I have excellent communication skills, work effectively in both a team or as an individual and have experience with, but not limited to customer engagement/enquiries, invoicing, data entry, liaising with clients/customers and Microsoft office. I am exceptionally organized and reliable, have an eagerness to learn, an ability to adapt and grow as well as a strong desire to reach new goals.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Rosewood Boarding Kennels Muswellbrook
01.2023 - Current
  • Supervise daily care and handling of dogs and cats, ensuring all animals receive proper feeding, care, and exercise.
  • Maintain cleanliness and hygiene standards throughout the facility, including kennels and play areas
  • Monitor animal health and behaviour, coordinating with veterinary services and owners when necessary.
  • Communicate with pet owners regarding bookings, animal needs, health updates, and behavioural concerns.
  • Direct facility operations, including inventory management and maintenance management.
  • Maintain accurate records for boarding, medications, feeding schedules, and incident reports.

Property Management & Office Support

Professionals Real Estate Muswellbrook
01.2016 - 01.2021
  • Schedule and coordinate regular property inspections, ensure timely follow-up on maintenance requests, and oversee repairs to maintain the property's condition.
  • Act as the main point of contact for tenants, addressing inquiries, concerns, and disputes in a professional manner.
  • Prepare, negotiate, and renew lease agreements. Ensure all lease terms are adhered to by both tenants and property owners.
  • Manage rental payments, process invoicing, track expenses, and maintain accurate financial records for the property.
  • Advertise available properties, screen prospective tenants, and coordinate property viewings
  • Coordinate with contractors, tradespeople, and service providers for routine maintenance, repairs, and emergency services.
  • Prepare and present regular reports on property performance, occupancy rates, financials, and maintenance activities to property owners

Administration

Hitachi
01.2013 - 2013
  • Data entry
  • Ordering
  • Scanning and Filing
  • General reception duties

Education

Certificate III - Business Administration

TAFE NSW
01-2016

Certificate IV - Property Services

National Real Estate Learning
01-2016

Completion of Year 12 -

Muswellbrook High School
01-2015

Skills

  • Strong verbal and written communication
  • Effective phone communication
  • Exceptional customer/client relations
  • Highly proficient correspondence-email/phone
  • Maintain professional & positive interaction with clients and co-workers
  • Work constructively in a team or as an individual
  • Willing to receive/follow instruction, guidance
  • Professionalism
  • Honest & trustworthy
  • High attention to detail and accuracy
  • Willingness to learn and develop new skills
  • Exceptionally organised and punctual
  • Ethically/culturally sensitive
  • Maintain high standards of hygiene/presentation
  • Driven and goal-oriented

Timeline

Owner/Operator

Rosewood Boarding Kennels Muswellbrook
01.2023 - Current

Property Management & Office Support

Professionals Real Estate Muswellbrook
01.2016 - 01.2021

Administration

Hitachi
01.2013 - 2013

Certificate III - Business Administration

TAFE NSW

Certificate IV - Property Services

National Real Estate Learning

Completion of Year 12 -

Muswellbrook High School

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Lacey Ward